Customer Service Technician (B2C) (4)

Description

Job Summary: Technical professional for installation and repair of FTTH/FTTA telecommunications networks, providing support and maintenance to residential customers and resolving network issues. Key Highlights: 1. Technical involvement in installation and repair of telecommunications networks. 2. Focus on preventive and corrective maintenance of FTTH/FTTA services. 3. Responsible for diagnosing and resolving network issues. Description: Professional Profile We Are Seeking: * Completed high school education. * Availability to work on a 6x1 schedule (working Saturdays, Sundays, and holidays as per the roster); * Valid and up-to-date driver's license (Category B); * NR 10 and NR 35 certifications are desirable; * Technical experience and familiarity with procedures for installation and repair of telecommunications networks; To join our team, the candidate will be challenged with the following responsibilities: * Conducting installation and repair services for FTTH and FTTA network technologies for residential customers; * Performing corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repairing/correcting service failures, whether due to slowness, Wi\-Fi issues, no connectivity, intermittent connections, etc.; * Removing cables and equipment from canceled customer accounts to free up capacity for new customers; * Verifying access feasibility for the commercial team; * Relocating devices within the same residence (room-to-room moves); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding devices when customers change their service plans; * Installing internal and external cabling and connections; * Testing cables and optical fibers; * Configuring the telecommunications system and, if necessary, escalating to technical support; * Diagnosing and resolving network issues; * Delivering courteous and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Documenting and maintaining records of network configurations. * Performing other duties related to the position, following managerial guidance. 2511060202271789643