Retention Analyst

R$1,736/month

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: We are seeking a communicative and strategic professional to work on customer retention and loyalty, preventing cancellations and reactivating inactive customers. Key Highlights: 1. Strategic involvement in customer retention and loyalty 2. Focus on negotiation and cancellation reversal 3. Opportunity for professionals with strong communication skills and goal orientation We seek a communicative and strategic professional to work on **customer retention and loyalty**, preventing cancellations and reactivating inactive customers at CARTÃO DE TODOS. **Responsibilities:** * Contacting customers to reverse cancellations (in person, by phone, and via WhatsApp) * Negotiation and retention * Analysis of reasons for churn * Monitoring of performance indicators **Requirements:** * Experience in customer service, retention, or sales * Strong communication and negotiation skills * Goal- and results-oriented mindset **Work Schedule:** * Monday to Friday, from 8:00 AM to 5:00 PM, and Saturday from 8:00 AM to 12:00 PM. Salary + bonuses and benefits (Transportation Allowance + Meal Voucher) Employment Type: Full-time, Permanent CLT Compensation: R$1.736,39 per month Work Location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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