Field Services Operator

Description

Job Summary: We are seeking a Field Services Operator to perform installations, repairs, and address changes, following established procedures and delighting customers. Key Highlights: 1. Work culture that respects and values people 2. Collaborative environment that values personal and professional development 3. Flat and hierarchical environment where you are the protagonist of your career We are looking for a **Field Services Operator** to carry out field service orders (SOs), including installation, repair, address change, and other services, in accordance with the company's defined operational procedures. If you are an attentive professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the right place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Drive the company vehicle when necessary; * Perform other duties related to the position, as needed by the department and under leadership direction; * Maintain the vehicle in compliance with processes defined by the Fleet Management department, ensuring its proper operation; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), in accordance with current legislation; * Execute field service orders (SOs), including installation, repair, address change, and other services, in accordance with the company's defined operational procedures; identify opportunities for additional or new sales; * Safeguard and be accountable for the conservation, maintenance, proper use, and custody of resources provided by the company, and inspect the work area after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Valid Brazilian driver’s license class "B". **Preferred qualifications:** * Willingness to travel; * Knowledge of transmission technologies and access media — twisted-pair cables and optical fiber; * Familiarity with router and signal repeater configuration; * Customer service techniques. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Flat and hierarchical environment — meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to Brazil’s digital transformation.