Supervisor

Description

Job Summary: Manage restaurant operations, lead teams, coordinate inventories, ensure compliance and customer satisfaction, with an emphasis on development and continuous improvement. Key Highlights: 1. Operational team leadership 2. Full restaurant operations management 3. Focus on customer development and satisfaction Supervisor / Restaurant Manager *Key Responsibilities:* * Lead and conduct daily, weekly, and monthly meetings with operational teams to align goals, KPIs, and priorities; * Manage restaurant operations, reporting results, performance indicators, risks, and challenges to the Operations Manager and proposing solutions and action plans; * Coordinate and validate monthly inventory processes, ensuring stock control, loss prevention, and cost management; * Ensure compliance with licenses, permits, legal documentation, and regulatory authority requirements; * Monitor, develop, and ensure implementation of standardized customer service training programs, evaluating outcomes and implementing continuous improvement plans; * Evaluate team performance, providing regular feedback, guidance, and development actions; * Develop and monitor action plans based on internal audits, operational checklists, and mystery shopper evaluations; * Plan and recommend front-of-house replenishment, monitoring stock levels, production needs, and purchasing requirements in coordination with responsible departments; * Ensure proper team appearance and adherence to internal procedures (schedules, uniforms, hygiene, conduct, and customer service); * Supervise store opening and closing routines, cash reconciliation, financial reports, and submission of information to the administrative-finance department; * Ensure adherence to standards, processes, policies, and organizational culture; * Actively engage on the floor, interact with customers, resolve issues, strengthen relationships, and ensure high levels of satisfaction; * Ensure daily execution of unit opening and closing checklists. *Required Qualifications:* * **Proven experience managing restaurants, bars, or food service operations**; * Experience leading operational teams; * Knowledge of inventory management, cost control, and performance metrics; * Experience with store-level administrative and financial routines; * Availability to work rotating shifts, including weekends and holidays. Employment Type: Full-time CLT Salary: R$2.762,62 - R$5.500,00 per month Benefits: * Fuel allowance * Food basket * Partnerships and commercial discounts * Transportation voucher Selection Question(s): * Are you available to work from 4:00 PM to 1:20 AM on a 6x1 schedule? Work Location: On-site