Description
Responsibilities:
First-level technical support and assistance (chat and phone) for customers;
Configuration and maintenance of routers;
Registration, tracking, and closure of service tickets in the management system;
Perform post-OS (Service Order) tasks: analysis, validation, and closure of orders executed by the field technical team;
**Requirements**:
Proven experience in technical support for internet service providers
Proficiency in multitasking across multiple screens;
Strong communication and organizational skills;
**Formal employment contract (CLT)**
**On-site work**
**Salary: R$ 1.850,00**
Transportation allowance / Meal allowance and bonuses
Job type: Full-time, Permanent CLT
Pay: R$1.850,00 \- R$1.950,00 per month
Benefits:
* Meal allowance
* Transportation allowance
Work location: On-site