Field Services Coordinator

Description

Job Summary: The Field Services Coordinator plans and manages field operations, optimizing efficiency, technical service execution, and team management, ensuring quality and budgetary alignment. Key Highlights: 1. Manage and plan field operations for maximum efficiency. 2. Lead and develop teams, ensuring compliance with standards. 3. Focus on innovation and continuous improvement of area performance. We are seeking a **Field Services Coordinator** to plan and manage the field operations activities and deliverables for the regional area under their responsibility, ensuring maximum efficiency in executing scheduled routes. Collaborate with the Regional Field Services Management to plan material requirements and team sizing, aiming for full activity execution aligned with the budget allocated to the area. Ensure full, correct, and safe execution of technical services according to operational needs, company-established norms and pre\-defined standards, targeting service quality. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the right place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with sector standards, processes, routines, and policies; * Lead and align the team through monitoring, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluation, hiring requests, reassignment and/or termination requests, disciplinary measures, and other people management actions; * Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within the team; * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in area activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the area’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the area and directed by leadership; * Plan and manage field operations activities and deliverables for the regional area under their responsibility, ensuring maximum efficiency in executing scheduled routes; * Collaborate with the Regional Field Services Management to plan material requirements and team sizing, aiming for full activity execution aligned with the budget allocated to the area; * Ensure full, correct, and safe execution of technical services according to operational needs, company-established norms and pre\-defined standards, targeting service quality; * Develop the management team to execute high-quality activities focused on indicator analysis and planning processes, thereby optimizing energy consumption in the sector; * Plan and align processes, workflows, and resources required to support operations in collaboration with supervisors; * Ensure fairness and accuracy in commission and productivity payments to employees. **Requirements and Qualifications** * Completed or ongoing undergraduate degree; * 3 years of experience in the field, including at least 1 year managing people; * Knowledge of GPON; * Process Management; * Crisis Management; * Familiarity with Field Services department processes; * Driver’s License "B" and Defensive Driving certification. **Preferred Qualifications:** * Postgraduate degree in related fields, either in progress or completed; * Willingness to travel; * Google tools (Sheets, Docs); * Geographic knowledge of the region. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical workplace — you are the protagonist of your career!; * Meal benefits (on-site cafeteria at headquarters; Alelo card at branches); * Co-payment Health Insurance; * Dental Insurance; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deducted Loan (available after 6 months); * Wellhub (Gympass); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.