Accommodation Manager

Description

Job Summary: The Accommodation Manager is responsible for managing and integrating operations within the Accommodation department, ensuring memorable experiences for guests and excellence in service delivery. Key Highlights: 1. Lead diverse teams with integrity and a focus on the guest experience 2. Ensure integration and communication among accommodation teams 3. Promote excellence in service delivery and standardization of processes **Company Description** Located on the northern coast of Bahia, Brazil, the Tivoli Ecoresort Praia do Forte is a hotel where architecture harmonizes perfectly with the lush landscape and local biodiversity — ideal for eco-tourism enthusiasts as well as those who appreciate comfort and physical and mental balance. Nestled in the heart of an ecological reserve for over 40 years, the hotel offers unique and enchanting nature-integration experiences. It is the perfect tropical destination for family vacations, celebrations such as weddings, dream honeymoons, anniversaries, birthdays, and business meetings — where the environment inspires creativity and dynamic interaction among guests. Near Atlantic Forest reserves, lakes, sea turtle nesting beaches, whale-watching areas, and coral reefs, the location also features the charming Fishermen’s Village and the ruins of the only medieval-style structure in the region: the Castelo Garcia D'Ávila. The moments experienced at the Tivoli Ecoresort Praia do Forte enhance quality of life, revealing that life’s small pleasures are the most important. View other available positions at this property and across the region (Brazil): https://bit.ly/Minor\-VagasTivoliBrazil **Job Description** The Accommodation Manager is responsible for managing and integrating operations within the Accommodation department, ensuring that Reception, Guest Service, Guest Relations, Housekeeping, Concierge, and other related service teams operate in harmony to deliver memorable guest experiences. This professional works strategically and collaboratively with department managers to promote service excellence, operational process standardization, and efficient resource utilization — always aligned with the values and quality standards of the Tivoli Ecoresort Praia do Forte. The Accommodation Manager at the Tivoli Ecoresort Praia do Forte is responsible for: * Ensuring integration and communication among Concierge, Reception, Housekeeping, Guest Relations, Guest Service, and other departments related to the guest experience; * Leading a diverse team with integrity, fostering trust and delivering positive experiences for both guests and colleagues; * Implementing continuous improvements and adapting to changes in the operational environment; * Supporting and supervising Managers and Supervisors within the Accommodation department, ensuring consistency in service standards; * Being closely involved in daily operations to maintain excellence in the guest experience — from arrival through post-stay; * Monitoring performance indicators (guest satisfaction index, audits, productivity, and costs), proposing continuous improvements; * Managing budgets for assigned departments efficiently; * Supporting leadership in people management: training, development, and team engagement; * Managing crises and resolving problems efficiently; * Collaborating with other hotel departments (F&B, Commercial, Marketing, SPA, E&L, Maintenance, etc.) to achieve occupancy, revenue, and reputation goals; * Ensuring compliance with hygiene, safety, and internal hotel policies; * Intervening in emergency situations, guest complaints, and non-conformities with empathy and resolution-oriented action. **Qualifications** * Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related fields; * Postgraduate degree or MBA in Hotel Management, Human Resources Management, or *Customer Experience* is a plus; * Complementary courses in Front Office, Housekeeping, Human Resources Management, Customer Service, or Hospitality are desirable. * Proven leadership experience in the Accommodation department of high-end resorts or hotels; * Experience managing multidisciplinary teams and serving demanding guests; * Fluent English (mandatory); knowledge of additional languages is considered an advantage; * In-depth knowledge of Front Office and Housekeeping routines; * Familiarity with KPI analysis and managerial reporting; * Collaborative leadership and ability to engage teams; * Guest-centric focus and attention to detail; * Strong communication skills, empathy, and diplomatic demeanor; * Decision-making capability and agility in problem resolution. **Additional Information** * Permanent employment contract to join the hotel’s permanent staff; * Availability required for operational routine monitoring and shift work in hospitality; * Employment type: Permanent (CLT). www.minorhotels.com The Tivoli Ecoresort Praia do Forte values diversity and inclusion. All open positions are also available to persons with disabilities (PwD). **Attention:** We inform you that Tivoli Hotels \& Resorts does not request any form of payment, purchase of products and/or services from job applicants. Such requests have been made by third parties using email accounts containing our brand names to ask potential candidates to submit personal document numbers and make payments for related services. Sincerely, **HR Team** **TIVOLI ECORESORT PRAIA DO FORTE** Avenida do Farol, S/N, Praia do Forte, Mata de São João, Bahia, Brazil, CEP 48280\-000\. T: \+55 (71\) 3676\-4000 \| E: rh.tepf@tivolihotels.com www.tivolihotels.com