Senior IT Analyst (Systems)

Description

Job Summary: Professional responsible for designing, maintaining, administering, and monitoring databases, systems, applications, and technology and telecom solutions, applying agile methodologies. Key Highlights: 1. Experience in system and database development and maintenance. 2. Experience with agile methodologies, Scrum, and focus on UX/MVP. 3. Knowledge of various programming languages and DBMSs. Perform activities related to the design, maintenance, administration, operation, and monitoring of databases, files, spreadsheets, technology and telecom solutions, contact center systems, applications, and systems; web system development; application development; and report development. * Maintenance and monitoring of operational management systems, as well as other non-operational systems that impact service delivery. * Performing backups, data and information handling, and maintenance required to execute services. * Mapping and documenting technological processes and their changes required to execute services. * Development, testing, and deployment of systems, applications, tools, reports, and other automations—not limited solely to contact center-related requests. * Preparation and updating of schedules and progress reports tracking demand fulfillment. * Implementation of data routines, data loading, database administration, production, and report maintenance. * Responsibility for applying agile practices in received projects and requests, adhering to established technology and development standards. * Participation in projects using agile methodologies and the Scrum framework, focusing on MVP (Minimum Viable Product), value-driven delivery, and user experience (UX). Required Knowledge: Skills in system/web/database development, maintenance, and automation, among others. Knowledge of system and web page development, CSS, JAVA, JAVASCRIPT, JQUERY, HTML, PHP, PYTHON, Software Testing, Agile Documentation, MVC Pattern, Web Design, API development, and version control with GIT. 6\.1\.11\.2\.2\. Fundamentals of Project Management and Project Execution: Scrum, software quality, software development lifecycle, development phases, MVP, Design Experience, User Experience \- UX. Operation of telephony control tools. Database administration/monitoring/creation/maintenance and backup; creation and management of data loading routines; ETL packages; INTEGRATION SERVICES; REPORTING SERVICES; TRIGGERS; STORED PROCEDURES; FUNCTIONS; VIEWS; LINKED SERVERS; JOBS; INDEXES; CONSTRAINTS; and other related tasks. Familiarity with AZURE DATA STUDIO. Knowledge of using APIs for data retrieval. The DBMSs used are: MS\-SQL, Oracle, Informix, and others. Bachelor’s degree required (in progress or completed). Minimum Education Level: Bachelor’s Degree * Transportation Allowance * Meal Allowance * Life Insurance * Medical Assistance * Career Development Plan * Dental Assistance