Senior ServiceNow Developer - App Engine

Description

Job Summary: Senior ServiceNow Developer for data modeling, advanced automation, secure integrations, support, and AI application in AppEngine, within an inclusive and innovative environment. Key Highlights: 1. Data modeling and omnichannel experiences with Process Automation Designer 2. Creation of reusable flows and actions with Flow Designer and IntegrationHub 3. Evaluation and integration of AI Agents into AppEngine Recife Senior ServiceNow Developer - App Engine Our Opportunity: Are you passionate about technology and innovation, and do you want to be part of an inclusive, collaborative, and continuously evolving environment? Then this opportunity is for you! At Capgemini, we value the balance between personal and professional life. Therefore, we offer flexible work models—hybrid, according to project needs. Our goal is to provide the best experience for you, respecting your lifestyle and promoting well-being. We are seeking a Senior ServiceNow Developer to join our team. Job Responsibilities: * Data modeling, business rule definition, and design of omnichannel experiences (Portal, Workspace, and Mobile), using Process Automation Designer, Playbooks, and medium-to-high-coupling integrations. Advanced Automation: * Creation of reusable flows, subflows, and actions—with governance, catalogs, and approval chains—using Flow Designer, IntegrationHub, and corporate spokes. Integrations and Security: * Design of secure integrations (authentication, authorization, observability), MID Server strategy definition, error handling, and documentation of APIs and data mappings. Support and Hypercare: * Planning and execution of upgrades, application of health checklists, coordination of hypercare periods, management of critical incidents, and monitoring of operational KPIs. Center of Excellence (CoE) / Center of Innovation (CoI) and Citizen Developers: * Definition of standards, playbooks, and training paths, ensuring governance and quality in low-code deliveries performed by business units. AI Applied to AppEngine: * Evaluation and integration of AI Agents (triage, classification, orchestration) when use cases require higher levels of intelligent automation. Technical Requirements: * Academic qualification: Completed bachelor’s degree in IT (Information Systems, Computer Science, Computer Engineering, or related fields). * Postgraduate studies or specializations in Software Architecture, Integrations, or UX are considered advantages. * Advanced proficiency in ServiceNow AppEngine and the Now Experience / UI Builder ecosystem, including Service Portal and Workspaces. * Ability to create modular, scalable, and omnichannel experiences (Portal, Workspace, and Mobile), aligned with AppEngine offerings and deliverables defined in the practice’s master decks. * Proficiency in JavaScript and Glide APIs (Script Includes and Business Rules) when low-code solutions are insufficient. * Experience with reuse patterns (subflows, actions, widgets), observability, telemetry, and error handling—with a focus on scalability and maintainability. * Ability to articulate value (ROI), support adoption, decide between OOTB vs. customization, and contribute to governance and coexistence roadmaps with legacy systems. Diversity, Inclusion, and Belonging At Capgemini, you can be who you are. We value diversity in all its forms and foster an inclusive environment through committees such as: * Women@Capgemini – Female empowerment and gender equity. * Capgemini Black – Representation and appreciation of Black culture. * LGBTQIA+@Capgemini, Capgemini Accessibility, among others. Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the world’s most ethical and inclusive companies. Our job openings are open to everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability. Development and Benefits Here, you are the protagonist of your career! We offer: A structured career plan and personalized learning paths. Corporate University, with access to Harvard, Coursera, Udemy, Pluralsight. Official certifications with partners such as SAP, AWS, Microsoft, Salesforce. Languages with EF Education First (English, Spanish, French, German) Comprehensive Well-being * Medical and dental assistance. * Gympass and Equilibrium (physical and mental health). * Private pension and life insurance. * Family Care Program: extended maternity and paternity leave, fertility support, personalized guidance on health and well-being. * Meal allowance, benefits club, and much more! Make It Real At Capgemini, we unleash human energy through technology to build a more inclusive, sustainable, and innovative future. If you share these values, come transform the world with us! Ref. code 400969-pt_BR Posted on 29 Jan 2026 Experience level Experienced Professionals Contract type Permanent Location Recife Business unit ABL AMERICAS Brand Capgemini Professional communities Software Engineering