Job Summary: The Collections Supervisor manages teams, develops employees, analyzes management reports, and monitors calls to ensure achievement of operational and financial targets. Key Highlights: 1. Team management and employee development in call centers. 2. A diverse, inclusive environment that values competence and innovation. 3. Opportunities for professional growth and work flexibility. ***Who We Are?*** Bellinati Perez specializes in recovering secured and unsecured credit, both amicably and judicially, employing human, digital, and hybrid negotiation models. Our 25+ years of experience and tradition reinforce our efficiency and recognition, enabling us to partner with the country’s largest credit assignee institutions. We are recognized as one of the top 20 best companies to work for in Paraná State and among the best in Brazil by GPTW (Great Place To Work). Additionally, we foster a diverse, inclusive environment that values competence, seriousness, and innovation. ***Cultural Fit*** **Innovation:** Innovation is part of our DNA—we continuously seek new technologies to enhance experiences for our clients and employees. **Diversity:** We value diversity. Here, everyone can shine as their authentic self! **Development:** You build your career here. Seize opportunities along your journey and grow alongside us! **Team Play:** When we exchange ideas and solutions, there are no limits to where we can go! **Flexibility:** We adapt, have fun, and always find the best path—within a flexible work schedule. **Responsibilities and Duties** ***Your routine on the BP team as a Collections Supervisor?*** * Manage teams; * Contribute to employee development and training; * Analyze management reports and identify gaps and opportunities; * Conduct call monitoring; * Deliver feedback; * Monitor and ensure achievement of operational and financial targets. **Requirements and Qualifications** ***What do you need to join us?*** * Completed or ongoing undergraduate degree in Business Administration or Human Resource Management; * Experience managing call center teams; * Knowledge of performance report analysis (KPIs); * Proficiency in computer applications. **Additional Information** ***Our Benefits:*** Fixed Salary; Variable Compensation; Meal Voucher of $31.00 per working day; Transportation Voucher; Career Development Plan; Multi-benefit Card; Life Insurance; SESC Membership; University Partnerships; Corporate University; A relaxing day off—“Day Off” on your birthday; "Just dress no code"—be yourself! ***For Your Health:*** Dental Plan; Psychological Support; On-site physician available at our units, if needed. **#JoinBP** Hi! How are you? Before anything else, we believe it’s important for you to understand a bit about us. Bellinati Perez—affectionately called BP by our employees—specializes in recovering secured and unsecured credit, both amicably and judicially, using human, digital, and hybrid negotiation models. Our 29 years of experience and tradition strengthen our efficiency and reputation, allowing us to collaborate with the country’s largest credit assignee institutions. We employ a highly qualified team including lawyers, negotiators, analysts, administrators, technology professionals, data scientists, experts, and collateral locators. More than just conducting negotiations, we aim to deliver the most comprehensive negotiation experience—ensuring optimal outcomes for both clients and debtors. We’ve created a human-centered journey focused on the best solution for all parties involved. We’re building history alongside businesses and individuals committed to revolutionizing the collections industry. People ready for a successful professional journey with BP. Here, you can be who YOU ARE! We value diversity and inclusion. We play an active role in society—and this is a core pillar for us. We believe that exposure to diverse cultures, behaviors, and attitudes within the workplace is a key differentiator. +5,000 employees Certified by GPTW Brazil for four consecutive years—2020, 2021, 2022, and 2023—and ranked 17th among the best and largest companies to work for in Paraná. Six operational hubs across Brazil—from South to Northeast—in Curitiba, Maringá, and Fortaleza. We develop leaders and nurture talent. Our organizational culture is strong—and through our people, we deliver outstanding results for our company. We Want: People like us Who pursue results without hesitation to go beyond Those eager to learn—but also to teach Those who value everyone—without exception. We are Bellinati Perez. Build your career here! ;)