Job Summary: We are looking for energetic, customer-focused talents to handle leads, qualify them, and support online sales at a leading dry construction company. Key Highlights: 1. Handling and qualification of leads from digital channels 2. Support for online sales and digital negotiations 3. Opportunity at a leading company in the dry construction sector **JOB DESCRIPTION** Want to join the largest dry construction network in the country? We seek energetic, customer-focused talents. If this resonates with you, grow with us! Learn more about Espaço Smart on our website: www.espacosmart.com.br. All our opportunities are open to people with disabilities (PCD). **Main Responsibilities** * Handling leads originating from digital channels (website, campaigns, social media, WhatsApp, and others). * Proactive contact via messages and calls to understand customer needs. * Lead qualification (profile, type of construction project, project stage, timeline, budget, and location). * Recording and organizing interactions in the CRM. * Lead classification (hot, warm, cold). * Forwarding qualified leads to the appropriate store or sales team. * Tracking lead status until confirmation of service delivery. * Adhering to established processes, goals, and SLAs. * Participating in Live Commerce to support the shopping experience. * Supporting online sales, digital negotiations, and finalizing orders on e\-commerce. **Requirements** * Experience in customer service, inside sales, or pre\-sales (SDR/Inside Sales). * Experience using CRM systems. * Strong verbal and written communication skills. * Proficiency in telephone and digital channel customer service. * Organized, analytical, and process-oriented profile. * Ability to understand customer pain points and clearly convey information to the sales team. **Preferred Qualifications** * Experience qualifying B2C and B2B leads. * Knowledge of civil construction, architecture, engineering, or construction systems. * Experience managing high volumes of leads. * Familiarity with customer service and sales metrics (SLA, conversion rate, contact rate). ADDITIONAL INFORMATION **Benefits Package:** * Meal Allowance; * Dental Plan; * Health Insurance; * Life Insurance; * Transportation Allowance; * Espaço Smart University; * Maternity Kit; * WellHub (Gympass) **MISSION, VISION \& VALUES** **Mission** We were founded with a mission to transform Brazilian civil construction by marketing products and services that promote industrialization and sustainability in the construction industry. **Vision** “To be the LARGEST and BEST construction materials company specializing in products and services for industrialized, sustainable, and intelligent construction systems, with nationwide operations.” **Values** * Economic, social, and environmental sustainability; * Integrity with all stakeholders; * Results orientation; * Excellence through simplicity; * Respected, committed, and fulfilled people; * People’s safety above all else; * Customer focus. Minimum Education Level: Bachelor's Degree
João Silva
Indeed · HR
João Silva
Indeed · HR
