Junior Infrastructure Analyst

Description

Job Summary: Provide on-site technical support to clients, addressing IT infrastructure requirements while ensuring agility and quality in user support, within a company that values innovation and growth. Key Highlights: 1. On-site IT technical support focused on infrastructure and agile service delivery. 2. Opportunity to work with innovation alongside a growth-oriented team. 3. A solid company with 40 years in the market and a focus on digital transformation. Are you someone who strives to fulfill your DREAMS and seeks challenges to reach EVER HIGHER HEIGHTS? Do you enjoy being a PROTAGONIST and building SUSTAINABLE relationships? Are you passionate about INNOVATION and eager to MULTIPLY YOUR KNOWLEDGE with a rapidly growing team? \#LetsGoUp! If you want to work for a company with 40 years of market presence, building stories every day, this is the place for you! We believe investing in IT means embracing change! **Responsibilities and Duties\nJob Mission** Provide on-site technical support to clients, addressing IT infrastructure requirements while ensuring agility and quality in user support. **What will your day-to-day look like?** * Deliver on-site technical support and assistance to users; * Handle and follow up on incidents related to hardware, software, and infrastructure; * Perform basic installation, configuration, and maintenance of computers and peripherals; * Assist in identifying and resolving connectivity and network issues; * Install and configure IT software and equipment; * Support various operational infrastructure requirements; * Provide basic support for access control and CCTV systems when required; * Collaborate with other professionals and technical teams to resolve requests. **Requirements and Qualifications** * Technical or undergraduate degree in Information Technology or related fields, completed or in progress; * Prior experience in Service Desk, Field Service, or technical support roles; * Basic knowledge of hardware and software; * Basic knowledge of networks and connectivity; * Ability to work on-site and handle diverse technical requests; * Strong communication and interpersonal skills; * Responsible, proactive, and committed attitude. **Preferred Qualifications** * Knowledge of access control systems; * Knowledge of CCTV systems; * Prior experience in on-site technical support. **Our Benefits (CLT)** Meal Voucher / Food Voucher Transportation Voucher Health Insurance Dental Insurance Life Insurance Birthday Day Off Fruit Day TotalPass Partnership Social Events Training, Certifications, and Professional Development **Where Will You Work With Us?** Position based in **\[Castro/PR]**, Monday to Friday, from 8:00 AM to 5:00 PM \- 100% On-site So, are you ready? Join \#TELETEX and be part of this transformation with us. Compensation: R$3\.000,00 \- R$3\.500,00 per month Selection Questions: * Do you have professional experience in Service Desk or Field Service, delivering on-site technical support? If yes, please briefly describe your experience. * Are you available to work 100% on-site in Castro/PR, Monday to Friday? * What is your current CLT salary expectation? Work Location: Hybrid remote arrangement for Castro, PR