E-commerce Supervisor

Description

Job Summary: We are seeking an analytical and strategic E-commerce Supervisor to manage and develop a new digital channel, focused on customer experience and continuous improvement. Key Highlights: 1. Supervise e-commerce and ensure alignment across departments 2. Support and develop the digital operations team 3. Propose continuous improvements to processes and results **WANT TO JOIN THE LARGEST DRY CONSTRUCTION NETWORK IN THE COUNTRY?** We seek energetic talents with a customer focus. If this resonates with you, grow with us! Learn more about Espaço Smart on our website: www.espacosmart.com.br All our opportunities are also open to professionals with disabilities. We are looking for an **E\-commerce Supervisor** to strategically manage and develop a new digital channel. **Main Responsibilities:** * Supervise e\-commerce operations (orders, deadlines, performance, and customer experience); * Monitor digital channel KPIs and results; * Support and develop the team involved in operations; * Ensure alignment among e\-commerce, sales, marketing, and logistics; * Propose continuous improvements to processes and results. **Requirements:** * Experience in e\-commerce and digital operations management; * Analytical, organized profile with strategic vision; * Strong communication and leadership skills; * Experience with KPIs and targets. **ADDITIONAL INFORMATION** Benefits Package: * Meal Allowance; * Dental Plan; * Health Insurance; * Life Insurance; * Transportation Allowance; * Espaço Smart University; * Educational Incentive; * Maternity Kit. **MISSION, VISION \& VALUES** **Mission** We were founded with a mission to transform Brazilian civil construction by commercializing products and services that promote industrialization and sustainability in the construction industry. **Vision** “To be the LARGEST and BEST construction materials company specializing in products and services for industrialized, sustainable, and intelligent construction systems, with nationwide presence.” **Values** * Economic, social, and environmental sustainability; * Integrity with all stakeholders; * Results orientation; * Excellence through simplicity; * Respected, committed, and fulfilled people; * People’s safety above all; * Customer focus. Minimum Education Level: Bachelor's Degree