VACATION COVERAGE: JUNIOR IT TECHNICIAN

Description

Job Summary: In-person and remote user support, equipment and system maintenance, installation and configuration of approved operating systems and software. Key Highlights: 1. Experience in hardware maintenance and technical support 2. Customer service focused on service delivery and problem resolution 3. Advanced knowledge of Windows networks and information security About the Opportunity: ***IT TECHNICIAN I*** \> **Working Hours:** From 09:00 to 12:00 and from 13:00 to 18:00, Monday to Friday (subject to change at the company's or client's discretion). \> **Work Location Address:** Ponta Grossa, Paraná / SC. **\> Coverage Period:** August 03, 2026 to September 04, 2026\. **\> Employment Type:** CLT, fully in-person. \> **What We Are Looking For:** ***Education:*** Completed High School; ***Computer Skills:*** Advanced; ***Languages:*** Portuguese and technical English; ***Years of Experience:*** Minimum of 1 year of verifiable experience. ***Preferred Prior Experience:*** * Proven experience (e.g., employment record or similar) in technical roles related to Hardware Maintenance and/or Technical Support and Assistance. Minimum 1 year of verifiable experience required. * Experience operating and providing support for Microsoft Windows 10 and subsequent Microsoft updates throughout the contract period; * Experience installing and supporting Microsoft Office and LibreOffice; * Experience providing microcomputer user support. \> **Core Job Responsibilities (Duties/Tasks):** * Strong customer service orientation, willingness to listen and assist, ability to respond with appropriate formality, capacity to respond effectively under pressure, and ease working collaboratively in teams. * Technicians are responsible for providing in-person and remote support to MPPR users, ensuring equipment and/or connected systems remain fully operational through necessary adjustments and repairs, including installation and configuration of operating systems and approved software provided by MPPR. \> **Specific Knowledge, Certificates, and Certifications Required:** * Certificate confirming satisfactory completion of a Technical and/or Vocational Course in Hardware Maintenance (microcomputers and/or printers) and/or training courses in Software or Operating Systems (Linux or Windows) and/or Computer Networking courses, with minimum duration of 40 classroom hours; * Knowledge of installing and configuring workstations running Microsoft Windows operating systems; * Basic Linux knowledge; * Basic electronics knowledge; * Advanced knowledge of Windows networking and Internet environments; * Advanced knowledge of microcomputer hardware; * Advanced knowledge of information security (backup and restoration); * Knowledge of security, vulnerabilities, and antivirus solutions; * Knowledge of assembling Category 5 and Category 6 network cables; * Knowledge of switch port termination; * Knowledge of printer maintenance (e.g., paper jams, toner/photoconductor replacement, assembly/disassembly, component cleaning, etc.). \> **Essential Personal Attributes for This Role:** * Valid Brazilian National Driver’s License (CNH), category B or higher; * Criminal background clearance certificates issued by State Police and Federal Police. \> **What We Offer:** Salary: R$ 2\.450,00\. Meal Allowance: R$ 28.00 per working day (20% PAT deduction); Transportation Voucher (6% deduction); SESC Benefit Program; Life Insurance; Others: GoGood. Minimum Education Level: High School (Secondary Education) Driver’s License Requirement: B