Receptionist / Concierge

Description

Job Summary: We are seeking a communicative, organized, and passionate Receptionist/Concierge committed to humanized service to deliver a caring and excellent experience. Key Highlights: 1. Experience in reception or medical/aesthetic clinics is valued 2. Focus on personalized and humanized service 3. Patient journey (pre-, during, and post-service) Dra. Fabíola Seko Clinic is looking for a communicative and organized professional with attention to detail and passion for public service to join our team as a **Receptionist / Concierge**, serving as the patient’s first point of contact with our culture of care and excellence. We seek someone who understands that reception *is* experience—every patient must feel\-unique, welcomed, and secure from the very first interaction. **Key Responsibilities:** * Greet patients with courtesy, discretion, and professional demeanor * Deliver personalized and humanized service * Guide the patient journey (pre-, during, and post\-service) * Schedule and confirm appointments and procedures * Organize the medical schedule * Provide service via WhatsApp, phone, and in person * Maintain an organized, harmonious, and sophisticated environment * Manage front desk operations and provide administrative support * Assist in consultative sales of procedures (when required) **Requirements:** * Completed high school education * Prior experience in reception, medical clinics, healthcare, or aesthetics * Excellent verbal and written communication skills * Proactive, organized, and discreet personality * Proficiency with computer systems * Experience working in aesthetic or dermatology clinics * Professional appearance * Basic knowledge of sales and customer delight * Familiarity with hospitality and concierge services **Work Schedule:** 44 hours per week Employment Type: Permanent CLT contract Compensation: R$1\.894,00 per month Benefits: * Transportation allowance Work Location: On-site