IT Support Analyst - Castro/PR

Description

Job Summary: Senior Support Analyst to respond to, document, and classify support requests, resolve technical issues, and ensure compliance with contractual metrics. Key Highlights: 1. Resolve unauthorized access and malware issues 2. Assist users in using installed software 3. Apply sustainable practices and suggest environmental improvements Dear candidate, CUPRH is seeking a Senior Support Analyst to join our team. Requirements: * Bachelor's degree in IT-related fields; * Availability for on-site work Responsibilities: * Respond to and document support requests in the administrative system. * Classify requests according to urgency and client guidelines. * Notify when requests fall outside agreed-upon services and guide next steps. * Provide support via phone or remote access, following procedures to deliver complete solutions. * Resolve issues related to unauthorized access, malware, and software reinstallation. * Process and route requests concerning telecommunications, infrastructure, equipment damage, and data recovery. * Assist users in using installed software. * Ensure compliance with contractual metrics. * Close support tickets by recording solution details in the system. * Perform related duties. * Apply sustainable practices and suggest improvements for environmental performance. * Implement sustainability initiatives within the area. We offer: * Salary + PLR of 2.5 salaries/year * Meal Allowance (BRL 31.76/day) * Medical and Dental Assistance * Birthday Day Off * Life Insurance * Childcare Assistance If you identify with the above skills and responsibilities and wish to join our team, please submit your resume. CUPRH Recruitment Team. Minimum Education Level: Bachelor's Degree Driver's License: Category B * Gympass * Childcare Assistance * Dental Assistance * Medical Assistance * Profit Sharing * Life Insurance * Meal Allowance