The Systems Analyst will be responsible for gathering requirements, specification, analysis, and occasionally developing internal systems. This professional will play a key role between business areas and technology, ensuring that systems meet operational needs, bring efficiency, and are aligned with the company's strategy. Additionally, they will actively monitor software vendors, implement new solutions, and identify opportunities for automation and innovation. Activities: * Gather, map, and document requirements with business areas. * Analyze current processes and propose improvements using technology. * Ensure integration between internal and external systems (ERP, BI, automations, etc.). * Monitor system vendors and enforce delivery according to SLAs. * Support the validation, testing, and implementation of new features. * Provide second-level support to user departments, directing corrections and improvements. * Develop manuals, training materials, and user support resources. * Monitor system performance indicators and propose adjustments when necessary. * Behavioral Competencies. * Clear and assertive communication to interact with different levels of the organization. * Organization and time management, able to handle multiple simultaneous demands. * Proactivity in identifying problems and suggesting solutions. * Business vision to align systems with the strategic needs of the station network. * Resilience and adaptability in dealing with constant changes. * Teamwork and collaboration, acting as a facilitator between departments. Environment: Torre Alta \- Ponta Grossa/PR. Benefits: Dental Insurance Partnerships Health Plan Transportation Voucher Meal Allowance Requirements: Bachelor's degree \- Software Engineering Observations about compensation: