**Description:** Currently pursuing or having completed a bachelor's degree in information technology; Advanced knowledge of the Office suite; Intermediate/advanced knowledge of software and hardware; Knowledge of network infrastructure; Knowledge of Power BI and Power Apps; Basic knowledge of Python; Respond to service orders generated by the ticketing system within the stipulated time (SLA); Perform maintenance on computer equipment; Perform and maintain backups of workstations; Maintain workstation security through antivirus software; Configure and distribute new machines to users; Assess and report equipment procurement needs (general IT equipment) to the supervisor; Create and keep the knowledge base (KBs) updated; Configure and maintain printers for employees; Configure data collectors and readers; Generate and submit print expenditure reports to managers; Ensure high-quality service to internal customers, aiming to meet their needs regarding responsibilities assigned; Propose process improvements to enhance productivity and service quality; Maintain order and cleanliness in the department using the 5S principles and selective waste collection; 2512240202491882144