OPERATIONS CONTROL CENTER ASSISTANT

Description

Job Summary: We are seeking a professional to ensure the quality and efficiency of KPIs, with analytical capability and proactivity to formulate strategies and support field technicians. Key Highlights: 1. Opportunity for professional development in a forward-looking company 2. Focus on the quality and efficiency of KPIs and route management 3. Values discipline, commitment, dynamism, and agility We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to gain knowledge and grow within a company that looks toward the future. Our COC team is expanding — please see more details about this position below. **Responsibilities and Duties** * Responsible for ensuring the quality and efficiency of KPIs; * Preparation of reports; * Management of technical routes; * Scheduling appointments with customers; * Supporting field technicians. **Requirements and Qualifications** * Pursuing or having completed a technical or undergraduate degree in Administration or Engineering; * Sense of urgency and immediacy in formulating and implementing strategies and tactics; * Analytical ability to assess risks associated with specific decisions; * Discipline, commitment, dynamism, proactivity, and agility. **Additional Information** #### **Working Hours:** #### **We Offer:** * Performance-Based Bonus Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Support Program) * One paid day off during your birthday month * Corporate University * Totalpass (Discounts on Gyms/Sports) * Daycare Assistance * Assistance for Children with Disabilities * Internet This position is open to candidates with disabilities (PCDs). At VERO, we value diversity because we believe it is essential to share ideas and different perspectives to provide the representation our customers need! VERO values Privacy and Personal Data Protection. The candidate's personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer service to simplify the world for each client. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience — beyond connectivity alone. It is not just about doing more, but about doing it best. Our services serve as bridges enabling people to access knowledge, entertainment, and high-quality, high-speed interactions. We understand that every person has their own world — and we pay close attention to what that world needs. **VERO — As Big As Your World!**