Backup Customer Service Agent

Description

With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions for companies across the country! Here, our commitment is to **human value**, providing an inclusive and welcoming environment for the development of every individual. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aim to achieve **High-Level Results**, apply now for our open position for a ***Backup Customer Service Agent*** — this is your place! **Responsibilities:** * Provide customer support by phone, e\-mail, chat, or in person during periods of high demand or when other agents are unavailable; * Assist in resolving issues and ensure uninterrupted service delivery; * Temporarily replace absent agents (e.g., vacations, leave), maintaining service quality; * Log and track support tickets, ensuring information accuracy and keeping customers updated on status; * Help reduce backlog during call volume spikes, always meeting established deadlines; * Collaborate with the team to identify improvements in service processes and participate in training to enhance service delivery. **Qualifications:** * Completed high school education; * Prior experience in customer service or similar roles is a plus; * Basic knowledge of CRM systems and Microsoft Office applications (Excel, Word, PowerPoint) is desirable; * **Driver's License \- Category B**; * **Personal Vehicle**. Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM. Job Type: Full-time, Permanent CLT contract. Compensation: R$1\.937,48 per month. Benefits: * Food basket; * Meal allowance; * Transportation allowance. Selection Question(s): * Do you have a personal vehicle? If yes, car or motorcycle? * Do you hold a Category B driver's license? Work Location: On-site