Description: * URA/Telecom Systems Knowledge: Experience with IVR architecture, contact center systems, and voice technologies (SIP, VoIP, Asterisk, Genesys, Avaya, etc.). * Testing Methodologies: Solid knowledge of testing types and techniques (functional, non-functional, regression, smoke testing, etc.). * SQL: Ability to write database queries to validate test data and transaction results. * Task and Test Management Tools: Experience with agile and test management tools (e.g., Kanbanize, Jira, Azure DevOps, TestRail) and bug reporting. * Programming Logic: Understanding of logic for test script creation; knowledge of JavaScript for automation. * APIs and Integrations: Familiarity with testing APIs/Web Services (REST/SOAP) using tools such as Postman or SoapUI—essential for testing IVR integrations. Soft Skills: * Attention to Detail: Ability to focus on minute details in IVR workflows and scripts, where minor errors can compromise customer experience. * Effective Communication: Ability to report bugs clearly, concisely, and technically, and to communicate effectively with both technical and business teams. * Critical/Analytical Thinking: Ability to analyze complex requirements and translate them into comprehensive test scenarios, anticipating unexpected situations. * Problem Solving: Proactive in identifying root causes of issues and proposing solutions. * Collaboration and Teamwork: Essential for interacting with Developers and Product Owners in agile environments (Scrum/Kanban). Quality Assurance: Validate telephone service systems (IVR), ensuring service workflows are consistent, error-free, and deliver an excellent customer experience. Test Planning: Develop and maintain comprehensive test plans, test cases, and scripts for telephone service scenarios, including integrations, voice navigation, and DTMF key inputs. Test Execution: Perform functional, regression, integration, end-to-end, and usability tests, simulating the complete customer journey within the IVR and connected systems. Test Automation (Preferred): Develop and maintain IVR test automation scripts using domain-specific tools and frameworks. Defect Management: Log, prioritize, and track identified bugs and deviations, ensuring fixes are validated in test environments. 2512050202181905021