Job Summary: Analyze and resolve software and hardware incidents by providing remote and on-site technical support to users and documenting solutions. Key Highlights: 1. Technical support for users and IT infrastructure. 2. Communication, customer service, and problem resolution. 3. Bachelor's degree in IT and proactivity. #### **Responsibilities** * Analyze and resolve software and hardware incidents. * Provide remote and on-site technical support to users. * Document solutions and build a knowledge base. * Monitor and maintain IT infrastructure. #### **Requirements** * Bachelor's degree completed in IT-related fields. * Experience in technical support for users. * Knowledge of operating systems. * Familiarity with networks and communication protocols. #### **Skills** * Communication and customer service skills. * Problem-solving ability. * Organization and proactivity. * Knowledge of Service Desk tools. ### **Employment Type:** CLT ### **Department:** IT