Administrative Assistant

Description

Job Summary: Professional to support management in daily operations, contribute to workplace climate, and focus on continuous process improvement. Key Highlights: 1. Culture of empowerment, customer focus, and results. 2. Opportunity to learn, grow, and transform. 3. An environment that values diversity and teamwork. At **DPaschoal**, we believe people make the difference. More than technical experience, we value **attitudes** reflecting our culture: **Empowerment, Customer Focus, and Results Focus**. Here, you’ll find space to **learn, grow, and transform** alongside us. We value **diversity** and believe everyone is welcome. **Responsibilities and Duties** * Contribute to workplace climate by supporting the team with operational questions or customer-related conflict situations. * Support the manager by sharing information across the team (e.g., greetings, standards, daily meetings), ensuring the team remains up-to-date. * Support the manager in hiring and offboarding processes by collecting and forwarding documentation to the responsible department, ensuring compliance with legal deadlines. * Support the manager in monitoring and correcting electronic time records, as well as planning overtime compensation and team work schedules. * Identify and suggest continuous improvements to operational processes to ensure smooth activity execution. * Support and guide the team regarding correct customer registration, ensuring data quality. * Ensure all sales return/refund processes are completed properly to avoid losses for both customers and the company. * Act as a business owner in credit and collections management, delivering excellence in credit analysis and approval. * Make daily calls to the list of delinquent customers, proposing negotiations and closing agreements, while monitoring compliance with agreed-upon amounts. **Requirements and Qualifications** * Completed High School education. * Preferred: Direct experience in credit analysis and collections. * Intermediate Microsoft Office proficiency. * Intermediate Power BI proficiency. * Basic SAP knowledge. * Preferred training in Credit and Collections Management, Emotional Intelligence, Results Focus, and Time Management. **Additional Information** We value every individual and therefore offer benefits that support **well-being**, foster **development**, and simplify the **daily lives** of our employees and their families: * Health Insurance * Dental Insurance * Meal Allowance and Food Voucher via iFood Benefits * Transportation Allowance * Always Present – Welcome Basket for Newborns, Travel Assistance, and Life Insurance * Discounts at DPaschoal Locations * Grêmio – Partnerships and discounts for wellness, sports, leisure, and educational institutions * Wellhub – Access to gyms, studios, and wellness experiences * Discounts on brand-new vehicles * Drive Pass – Vehicle subscription service * Conte Comigo – Support from social workers, lawyers, psychologists, and financial consultants * Private Pension Plan – available after 1 year of employment * Profit and Results Sharing (PLR) – subject to achievement of targets * School Kit for dependents (children or stepchildren) aged 6–14, enrolled in Grades 1–9 of Elementary Education **DPaschoal** is undergoing constant transformation, uniting tradition and innovation to deliver the best automotive solutions in Brazil. Since 1949, we have built a legacy of **trust, quality, and service**, making us a national benchmark. Today, we have over **2\.600 employees**, operating in more than **120 stores across 7 states**, including 18 Truck Centers. Since 2024, we have been part of the **Stellantis** group, one of the world’s largest automobile manufacturers — reinforcing our commitment to **innovation, sustainability, and excellence**. We remain aligned with Stellantis’ global purpose and our own roots, driven by: **Passion for Service, Ethics, Trust, Quality, and Innovation**. Follow us on social media to stay updated on our latest news!