Technical Support Assistant

Description

Job Summary: Grupo Soitic is seeking a Technical Support Assistant to provide customer support, resolve technical issues, assist with hardware/software configuration, and document interactions. Key Highlights: 1. Provide technical support to customers via telephone, email, and online chat 2. Resolve technical issues and deliver effective solutions 3. Stay up to date with the latest trends and technologies Grupo Soitic is looking for a Technical Support Assistant to join its team. If you are passionate about technology, this opportunity is for you! ***Responsibilities:*** \- Provide technical support to customers via telephone, email, and online chat; \- Resolve technical issues and deliver effective solutions; \- Assist customers with hardware and software installation and configuration; \- Document and track all issues, solutions, and customer interactions; \- Collaborate closely with the development team to identify bugs and improve products; \- Stay up to date with the latest trends and technologies related to technical support; \- Create explanatory videos and tutorials to guide customers in using the systems. ***Benefits:*** Health insurance, dental insurance, Wellhub, nutritionist, birthday day off, workplace fitness classes, life insurance, flexible benefits (meal and transportation). Employment type: Full-time CLT Compensation: R$1\.800,00 \- R$2\.000,00 per month Work location: On-site