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Job Summary: We are looking for people to work in after-sales, seeking efficient and effective solutions to customers' difficulties, via chat or email. Key Highlights: 1. Offers a collaborative and bold work environment focused on the customer. 2. Opportunity to impact the lives of thousands of people in Brazil. 3. Magalu promotes diversity and inclusion across all positions. Brazil **What is the work environment like?** We are pure human warmth and work every day with the same goal: to provide access to many of what is still a privilege for a few. Here, we work hard and celebrate just as intensely! Don’t be surprised if you see us dressed up after hitting a Black Friday target! We are bold and unafraid to make mistakes; we are collaborative and team-oriented—these values are always present here. Come share knowledge and impact the lives of thousands of people in Brazil! \#vemserfeliz \#OrgulhodeSerMagalu **Responsibilities** * Seek efficient and effective solutions to meet customer requests and resolve any type of after-sales difficulty our customers may face; * Customer interactions may occur via: Chat or email; * Record service protocols based on information received from customers; * Must also be proficient in computer use (website searching, internal system operation, and excellent typing skills). **Requirements** * Basic computer knowledge; * Ability to read, interpret, and write texts fluently; * Ability to search websites effectively; * Good typing speed required; * Ability to handle multiple tools simultaneously with agility; * Completed high school education. * 2:10 PM to 8:30 PM * Weekend work schedule (Saturday). **Benefits** * Gym / Sports Activities * Medical Assistance * Dental Assistance * Study Grant * Product Discounts * Life Insurance * Meal Allowance * Food Voucher **Diversity** Magalu promotes diversity. Here, you are welcome in all positions regardless of gender, sexual orientation, race, ethnicity, or disability. **Organization’s Mission** To be a competitive, innovative, and bold company that always prioritizes the common good. **About the Organization** Magazine Luiza, or Magalu, is a technology and logistics company focused on retail. From a traditional retailer in the interior of São Paulo, specializing in durable goods for Brazil’s middle class, the Company transformed into a technology enterprise offering a broad range of products and services to Brazilians across all socioeconomic classes. At the heart of Magalu’s success lies a multichannel retail platform capable of reaching customers through mobile apps, websites, and physical stores. The company has been at the forefront of e-commerce adoption in Latin America, with online operations—including its marketplace—accounting for 72% of total sales. Magalu also operates a unique and innovative logistics model. Its online and offline logistics operations are fully integrated, enabling the Company to leverage its physical presence to drastically reduce delivery costs and timelines across Brazil. Learn more about our history at http://www.magazineluiza.com.br/quem\-somos **Why work with us?** **.**
