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Job Summary: Citizen Experience is seeking a talented Multitasking Attendant to join an exceptional team responsible for citizen service and operational support in an environment of continuous learning and challenges. Key Highlights: 1. Exceptional and collaborative team 2. Dynamic work environment with continuous learning 3. Opportunities to advance your career Citizen Experience is looking for a talented and standout **Multitasking Attendant** to join our team. If you possess customer service skills and a communicative personality, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we look out for each other, help one another, respect each other, contribute meaningfully, motivate each other, and collaborate creatively (that’s where the best ideas emerge). If you’re considering accelerating your career in an environment full of opportunities—where career acceleration means not only advancing in roles and responsibilities but also constantly tackling new challenges—don’t miss this opportunity! **Responsibilities and Duties** **Citizen Service** * Receive and guide users regarding available services. * Inform users about estimated wait times and assist in queue management. * Conduct triage and verification of documents (legibility, validity, and requirements). * Distribute queue numbers, provide guidance during contingencies, and assist individuals with mobility difficulties. * Conduct satisfaction surveys and promote internal campaigns. * Encourage and support the use of self-service kiosks, digital self-service options, and online services. * Identify medical emergencies and alert the responsible support personnel. * Report incidents to the Service Supervisor. **Operational Service** * Activate electronic queue-number calling. * Serve citizens via system according to assigned queue number and requested service. * Verify and enter registration data; collect signatures or biometric data when required. * Issue documents, explain applicable fees, and direct users to subsequent steps. * Escalate complex cases to the Technical Supervisor. * Restock printer supplies (paper, toner, etc.). * Transmit and receive documents via system or e\-mail. **Information Technology (IT) Support** * Provide basic operational support to the Information Technology department. * Assist with basic workstation and system configurations as directed by the IT team. **Requirements and Qualifications** * Technical qualification in Information Technology (completed secondary-level technical program), or a completed undergraduate degree in Information Technology-related fields. * Basic computer knowledge (word processing, spreadsheets, internet); * Proficient typing and system usage; * Strong verbal and written communication skills; * Organizational skills, discipline, and attention to detail; * Flexibility, dynamism, and ease in interacting with the public; * Willingness to learn new processes. #### **Preferred Qualifications** * Experience in public-facing service roles; * Experience with computerized systems and digital platforms. **Additional Information** Meal Allowance or Food Voucher Wellhub Benefits Program Zenklub Psychologists Dental Uni Unimed Health Plan Medipreço Pharmacy Network Benefits Woli Development Platform Birthday Day Off We are **CiX \- Citizen Experience**, a govtech company dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, greater technology integration, and enhanced efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople
