We are Dasa, the largest integrated healthcare network in Brazil. We are passionate about people and achieve the best results with good-hearted individuals who work together. In our corporate area, you will find a dynamic environment that innovates to simplify processes—a place of learning and opportunity for transformation. We want to transform the world's healthcare and we seek talents who care for and support one another, because together we believe that being Dasa means being the person who transforms the future of healthcare. If this resonates with you, then \#JoinDasa. **For us, diversity matters!** We recognize that diversity enhances innovation in environments, but above all, we are certain that we are part of the transformation. We promote dignity and respect for all people so they feel safe being their authentic selves. Our opportunities are open to everyone who believes in transforming the future of healthcare. We encourage applications from all who recognize the importance of building an environment free from prejudice, harassment, and discrimination—be part of the transformation and \#JoinDasa. Together, we always deliver our best. **\#JoinDasa \#DasaLovers \#JoinDasa** **Important:** we do not charge any fees during our selection processes **Responsibilities and duties** About the position: * Provide support, follow-up, and manage tickets through the system; * Compile, analyze, and close tickets, ensuring all steps in the workflow are completed; * Evaluate supporting spreadsheets and operational controls; * Communicate and interact with internal departments to resolve technical and operational pending issues; * Accurately and promptly register, open, and update tickets in SAP. **Requirements and qualifications** To transform healthcare, you need: * Completed high school education; * Knowledge of Excel (filters, basic formulas, pivot tables); * Ability to follow workflows, procedures, and ensure proper recordkeeping; * Clear and objective written and verbal communication skills. **Additional information** By caring for our people, we become the healthcare that people desire and the world needs. Check out our benefits: * Food care: Meal allowance/food allowance or on-site cafeteria (depending on location); * Health care: Health insurance and life insurance; * Development care: Dasa University, Career Development Cycle, Technology Academies/PMAX, and the "Grow within Dasa" Program; * Others: Transportation allowance and performance bonus (PPR). Only at Dasa – Health Program, based on 5 pillars: * Spiritual: yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Intellectual: Dasa University; * Relational: UAU Benefits Club and SESC benefits; * Emotional: Telepsychology. * Benefits may vary depending on the job location and brand. Important: You are applying to our talent pool for positions across Brazil, in locations where Dasa operates (Northeast, Midwest, Southeast, and South regions of Brazil). Therefore, as soon as a suitable vacancy arises matching your profile, we will contact you. Meanwhile, please keep your information updated and complete all online assessment stages so we can get to know you better. Our passion for caring for people and delivering the best experience to our customers is what drives us. Have you ever thought about joining the largest laboratory network in Latin America and contributing to transforming the future of healthcare? Here, we constantly seek innovative solutions for disease detection and prevention, focusing on care, quality excellence, and compassion. We are a leader in technology and innovation, offering a comprehensive portfolio of tests and services that enable us to care for over 20 million patients every year. Come be part of our purpose and experience daily what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa means being yourself** We believe diversity drives innovation and, above all, is essential to building a fairer, more welcoming, and transformative environment. We value respect, creating a space where everyone feels safe to be their true selves. Therefore, our opportunities are open to those who identify with our purpose of transforming the future of healthcare. To access more opportunities, visit: dasa.com.br/carreira **\#JoinDasa** **Important:** we do not charge any fees during our selection processes.