Description
Job Summary:
This role supports the commercial and export departments, assisting in sales management, KPI monitoring, and customer support to optimize operations and strategies.
Key Highlights:
1. Strategic support in sales and export planning.
2. Maintenance of KPIs and reports for strategic decision-making.
3. Active support in customer management and after-sales service.
Description:
* Currently pursuing a Bachelor's degree in Administration / International Trade / Economics or related fields.
* Strong written and verbal communication skills;
* Basic knowledge of Excel;
* Familiarity with Power BI is a plus.
* Contribute to the weekly sales planning review to ensure achievement of established targets. Verify which orders have pending entries to ensure all customers are served on time.
* Assist in maintaining departmental KPIs by collecting data, updating dashboards, and generating reports, aiming to provide information that guides the department's strategic decisions.
* Contribute to developing the weekly loading plan so all departments can organize their activities.
* Support the monthly processing of departmental requests and requisitions to ensure all necessary materials are ordered.
* Assist daily in export operations, ensuring deliveries at the port, adherence to scheduled appointments, issuance of required documentation for cargo clearance, and handling any incidents arising during the process.
* Support invoice entry and dispatch for the department to ensure payments are made according to the timeline set by the mill.
* Support inventory and outstanding delivery balance tracking to relay information to production and logistics.
* Monitor domestic and international markets daily to identify opportunities for improving product pricing and positioning.
* Assist in strategically developing product offers to retain existing customers and attract potential new clients.
* Actively participate in post-sales customer interactions to identify improvement opportunities for both the company and customers, as well as track damages and provide customer feedback.
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