IT ASSISTANT - MID-LEVEL

Description

Job Summary: We are seeking a professional to provide on-site and remote technical support, managing systems, networks, and information security for a growing company. Key Highlights: 1. Level 1 and Level 2 technical support, resolving medium-complexity issues. 2. Install, configure, and administer Windows and Linux operating systems. 3. Support technology upgrade and modernization projects. **We are Central de Adubos**, founded in 2010 with a clear purpose: strengthening the agribusiness sector of the São Francisco Valley through high-quality solutions and genuine partnerships with rural producers. With determination, strategic vision, and a results-oriented focus, we have grown steadily and consistently. Today, we are the largest agricultural product distributor in Northeastern Brazil, with over 500 employees and operations across the states of Pernambuco, Bahia, Sergipe, Paraíba, and Alagoas. We are a company in **full expansion**, with a **structured plan** to operate in all states of Northeastern Brazil. This growth is driven by **committed professionals** who embrace **challenges, value teamwork, and pursue continuous improvement**. Here, we believe extraordinary results are built by people passionate about their work. If you want to join a solid, growing company that values talent, this could be your place. Grow, innovate, and deliver excellence every day! **\#ÉSHOWPAPAI** **Your main responsibilities will include:** * Provide on-site and remote technical support (Level 1 and Level 2\), resolving * medium-complexity issues. * Perform advanced diagnostics of hardware, software, operating system, * and connectivity failures. * Reduce incident recurrence by identifying root causes. * Register, track, and close help desk tickets in the ticketing system, ensuring * proper documentation of implemented solutions. * Provide technical support to Junior-level staff when required. * Install, configure, and administer Windows and Linux operating systems. * Manage user accounts, permissions, and access policies via Active Directory. * Apply system updates, security patches, and advanced system configurations. * Ensure compliance with internal IT standards. * Configure and administer local area networks (LAN), including switches, routers, and corporate Wi\- * Fi networks. * Configure network services such as TCP/IP, DNS, and DHCP. * Support firewall configuration and access policies. * Identify and resolve performance and connectivity issues. * Support administration of Windows servers. * Perform basic tasks in virtualized environments (e.g., VMware or Hyper\-V). * Monitor server resources and propose adjustments to improve performance. * Support implementation and maintenance of corporate systems. * Execute and validate corporate backup routines. * Perform data recovery procedures when necessary. * Monitor IT infrastructure performance using monitoring tools. * Support implementation of information security policies. * Manage and update the technology asset inventory. * Ensure traceability of equipment and software licenses. * Support planning for equipment replacement or upgrades. * Document technical procedures, applied solutions, and environment configurations. * Support IT coordination in technical decision-making and improvement analyses. * Participate in technology upgrade and modernization projects. * Proactively identify technical risks and vulnerabilities. * Perform other related duties as assigned by immediate management. **For this position, we expect you to have:** * Technical course in Computer Science or ongoing or completed undergraduate degree in Information Technology; * Intermediate knowledge of networking (TCP/IP, DNS, DHCP); * Knowledge of corporate backup solutions; * Basic understanding of information security; * Knowledge of virtualization (VMware or Hyper\-V); * Knowledge of monitoring systems.