Job Summary: A technical support professional responsible for diagnosing and resolving issues, delivering high-quality support for hardware, software, and networks, and collaborating on support process optimization. Key Highlights: 1. Technical support ticket handling and registration. 2. Hardware, software, and network issue diagnosis and resolution. 3. Collaboration on support process improvements and optimizations. *At Topaz, technology unites us, and evolution connects us!* Within our organization, we are fully committed to contributing to financial solutions that make the industry safe, accessible, and dynamic. We aim to reach diverse regions worldwide with our comprehensive ecosystem of technological solutions. Therefore, we invite you to join this team! Moreover, we offer excellent benefits for you! We know that together we will achieve success—so apply now and become part of this outstanding team. **Responsibilities and Duties** **Your daily work at Topaz:** * Handle and register technical support tickets via email and internal systems. * Diagnose and resolve hardware, software, and network-related issues. * Assist in equipment and software installation and configuration. * Maintain up-to-date documentation on processes and problem resolutions. * Collaborate with the team to identify improvements and optimizations in support processes. * Provide technical support to users, ensuring high-quality and efficient service. * Participate in training and development programs for professional growth. **Requirements and Qualifications** ***What do you need to know to join Topaz?*** * Education: Bachelor’s degree completed or in progress in Information Technology, Systems Analysis, Computer Science, Business Administration, Economics, Computer Engineering, or related fields. * Clear and empathetic communication skills. * Familiarity with Windows Workstation and Windows Server operating systems. * Proficiency in office productivity suites (Microsoft Office). * Basic knowledge of computer networking and device configuration. * Basic knowledge of databases and T-SQL language. * Experience working with SLA (Service Level Agreement). * Preferred: Knowledge of fixed-income or variable-income products. **Additional Information** **Keep in mind these benefits that will enhance your experience at Topaz!** **Health and Well-being:** Because we care about our teams, we offer various health plans focused on promoting organizational well-being. **Personal and Professional Development:** We are constantly evolving. Thus, we provide environments, programs, and policies that guarantee the space and opportunities you need. **Flexibility and Time Off:** Here, you’ll find the time necessary to recharge, plus a birthday leave day. Hybrid work model. **Partnerships:** We offer various partnerships and discounts. #VemSerTopaz At **Topaz**, we go beyond technological creation: **we transform how the world interacts with money.** Our secret? **Topaz One—the first global full-banking platform, designed to accelerate the evolution of financial institutions and propel them into new frontiers.** #### **We are a vibrant community of over 2,000 Topazers**, deeply passionate about technology, innovation, and creating disruptive solutions. Our diversity of cultures and experiences enriches our perspective and drives us to achieve extraordinary results. #### **If you seek a place where your talent makes a real impact, where you can grow professionally and be part of a global community shaping history,** **join us as a Topazer!** #### **Join our team and let’s build the future of finance.**