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Job Summary: Act as the Quality focal point, interacting with internal departments and the client to ensure compliance and promote continuous improvement within a matrix and collaborative model. Key Highlights: 1. Strategic involvement in projects impacting customer satisfaction. 2. Collaborative and results-oriented environment. 3. Opportunity for continuous development and growth within the field. Job Description: **What will you do?** You will serve as the Quality focal point for the client contract, interacting with internal departments (Operations, Engineering, SSMA, Procurement) and the client to ensure compliance with contractual requirements and ISO standards. Work is conducted under a matrix and collaborative model, involving frequent interaction with multidisciplinary teams and suppliers. This is an individual contributor role without direct reports, yet it entails technical leadership and influence—coordinating internal audits, managing nonconformities, and facilitating performance meetings. * Implement and maintain the Quality Management System (QMS) per ABNT NBR ISO 9001\. * Develop and review manuals, procedures, and work instructions to standardize processes. * Define and monitor preventive and corrective controls. * Coordinate and conduct internal audits and support external audits. * Map processes, perform critical analyses, and propose improvements. * Manage the workflow for opening and resolving nonconformities. * Receive, analyze, and define immediate actions for customer complaints. * Develop, monitor, and control quality indicators. * Prepare management reports to support strategic decision-making. * Coordinate customer satisfaction meetings and Management Reviews. * Support internal departments in applying quality methods and tools. * Promote a culture of continuous improvement and disseminate best practices. * Ensure compliance with applicable contractual and regulatory requirements. **What skills and capabilities will make you successful?** * **Technical Skills** * Quality Management: In-depth knowledge of ABNT NBR ISO 9001 and proven experience implementing and maintaining it. * Auditing: Ability to conduct internal audits and support external audits; familiarity with ISO 19011\ is desirable. * Quality Tools: Proficiency in tools such as PDCA, 5W2H, Ishikawa, FMEA, Pareto, and root cause analysis. * Indicators and Reporting: Experience defining, monitoring, and analyzing quality KPIs. * Document Control: Development and review of manuals, procedures, and work instructions. * Advanced Office Suite: Excel (pivot tables, charts, formulas), Word, and PowerPoint. * Business Intelligence (Preferred): Knowledge of tools such as Power BI or Tableau for data analysis and visualization. * **Behavioral Competencies** * Clear Communication and Influence: Ability to interact effectively across hierarchical levels and influence without formal authority. * Data-Driven Decision Making: Analytical, evidence-based mindset. * Teamwork: Collaboration across diverse departments and provision of technical support. * Organization and Proactivity: Capacity to anticipate issues and propose solutions. * Resilience and Adaptability: Ability to manage change and pressure in regulated and demanding environments. * Continuous Improvement Mindset: Focus on innovation and process optimization. **What’s in it for you?** A collaborative and results-oriented environment. Opportunity to work on strategic projects with direct impact on customer satisfaction. Continuous development and potential for growth within the Quality field. **To whom will you report?** This position reports directly to the Regional Quality Manager, ensuring alignment with corporate guidelines and strategic support for the Quality Management System. Qualifications: **What qualifications will make you successful in this role?** * Bachelor's degree completed. * Minimum of 3 years’ experience working with QMS based on ABNT NBR ISO 9001\. * Experience conducting internal and external audits. * Experience managing nonconformities and customer complaints. * Experience in continuous improvement and process standardization projects. * Experience in oil & gas sector or large-scale contracts is preferred. About Our Company: **Looking to make an IMPACT with your career?** When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue \+13% organic growth 150 000\+ employees in 100\+ countries \#1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. *Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.* *At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter* *here* *Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.*
