**About MV** We are the third-largest IT company in Brazil. We support healthcare organizations—from management structuring to building an innovation culture. With a mission to make the healthcare sector more efficient and digital, MV has consistently contributed to the advancement of Digital Health by delivering innovative solutions that have transformed the landscape of hundreds of institutions. **Our Way of Being** Shared across all our business areas and all regions where we operate, “Our Way of Being” drives us toward a high-performance culture achieved through employee engagement. This detailed strategy is the soul of our institution and must serve as a constant source of guidance and inspiration for all institutional decisions. **100% ON-SITE POSITION** **What is the challenge of this role?** Responsible for providing first-level support, logging and tracking service requests, as well as installing, configuring, and performing basic maintenance on software and hardware. Also provides support for simple network issues, performs preventive maintenance, updates documentation, and escalates more complex incidents when necessary. **What we expect from you:** Ability to open, categorize, and prioritize tickets; Proficiency with communication tools: Google, Gmail, Teams, spreadsheets, dashboards; Ability to thrive in dynamic environments, prioritizing tasks and managing multiple demands; Excellent verbal and written communication skills with internal and external customers; Empathy and a welcoming attitude in customer service; Strong organizational skills and precise attention to detail in information recording; Proactivity in seeking solutions and following up until resolution. **Not required, but highly valued if you have...** Basic knowledge of SQL or database structure for simple queries. **What you’ll find with us:** * Daycare allowance; * Eyeglass allowance; * Ben.up; * Benefits Club; * Pharmacy discount; * Birthday day off; * Wellhub; * Health and dental insurance; * Life insurance; * Meal and/or food allowance (extended during vacations); * Certifications and training; * Corporate university; * And much more! MV is an equal opportunity employer. We believe differences make people unique. Therefore, all qualified candidates—regardless of race, color, religion, age, gender, nationality, disability, or family composition—are welcome. We’d love to meet you. Join our team. **\#TimeMV \#VemserMV \#Nossojeitodeser \#LI\-Onsite**