About Illimitar: Illimitar is a specialist in retail trade management. We develop tools that optimize daily workflows and boost results. We seek professionals passionate about technology who want to go beyond the basics, diving into data analysis and the infrastructure of our solutions. What we expect from you We are looking for an analytical and investigative professional. You will not be just a support agent, but a **problem solver**. We expect autonomy to investigate the root cause of incidents, the ability to prioritize critical tasks, and the skill to guide junior analysts. **Schedule:** To be defined during the interview. Responsibilities (Day-to-day) * **Management of Complex Incidents:** Take over tickets escalated from Level 1 requiring in-depth technical analysis. * **Data and Log Analysis:** Investigate system error logs and run database queries (SQL) to identify inconsistencies. * **Business Rule Support:** Assist customers with advanced questions regarding ERP processes (Billing, Inventory, Tax — NF-e/NFC-e). * **Interface with Development:** Document and report *bugs* to the development team (Level 3), providing clear technical evidence for error reproduction. * **Mentoring:** Provide technical support to the Level 1 team, sharing knowledge and updating the knowledge base (Wiki/KB). * **Infrastructure:** Installation, configuration, and advanced *troubleshooting* on Linux and Windows environments. Mandatory Requirements (Hard Skills) * **Linux Operating System:** Proficiency in command line, file permissions, log analysis, and service management. * **Database:** Solid knowledge of SQL (SELECTs, JOINs, UPDATEs) for report extraction and diagnostics. * **Networking:** Solid understanding of TCP/IP, DNS, DHCP, Firewall, and VPN. * **Retail Experience:** Knowledge of **POS store operations** and electronic tax documents (SAT, NF-e, NFC-e). * **Problem Solving:** Prior experience in technical support (minimum 1–2 years). Nice-to-Have (What makes your profile stand out) * Experience supporting ERP systems. * Basic Shell Script knowledge for automating routine tasks. * Fundamental programming logic knowledge (to understand where an error may lie in code). * Familiarity with remote access tools and ticketing systems (Jira, Zendesk, Movidesk, etc.). Job Type: Full-time CLT Salary: R$2,000.00 – R$2,438.00 per month Benefits: * Life insurance * Meal allowance * Transportation allowance