Processing Agent

Description

Job Summary: We are seeking a remote Processing Agent (customer service + technical), organized and detail-oriented, to join our Visa and Education Department, providing customer support and conducting pre-assessments of documentation. Key Highlights: 1. Customer service and support via email and telephone 2. Pre-assessment and organization of documentation for immigration processes 3. Remote work with a focus on detail and organization **About Immi** Founded in 2012, Immi is a pioneer in visa and immigration consulting services in Canada, recognized for its close client relationships and effective communication. We respect your goals and recommend the best steps to maximize success chances for each process. **Job Description** We are looking for a **Processing Agent (customer service\+technical)** to work remotely in our Visa and Education Department — a professional who is organized, detail-oriented, enjoys working with processes and challenges. **Main Responsibilities:** * Initiate customer service by sending initial instructions required to begin the process, and subsequently outlining application steps; * Provide customer support via e\-mail and telephone, clarifying questions based on official information, receiving necessary documents, and following up on deadlines to expedite the process; * Conduct pre\-assessment of received documentation and advise customers on required adjustments; * Update the CRM (HubSpot) and Drive (Central File), managing client folders; * Support the manager in defining the optimal application strategy for the client’s process; * Prepare application materials, such as checklists, questionnaires, homework, etc.; * Complete immigration system forms according to the applicable program; * Perform administrative support tasks for the process manager; * Record, control, monitor, and implement corrective and preventive actions for process\/department KPIs; * Participate in company-organized and promoted alignment meetings and trainings; **Requirements:** * Completed undergraduate degree (Tourism, Business Administration, International Relations, or related fields); * Experience in customer relationship management; * Demonstrated proficiency in Microsoft Office suite; * Clear and concise communication skills (verbal and written); * Familiarity with Google Workspace (Docs, Sheets, Slides); * Experience with CRM systems; * Experience in document analysis is a plus; * Intermediate English proficiency preferred; * Personal computer and suitable home office environment; * Availability Monday through Friday (44 hours per week); **Desired Skills:** * Organized and detail-oriented; * Proactive and capable of working independently; * Strong interpersonal skills and ability to collaborate effectively in teams; * Self-confidence; * Flexibility to manage and resolve unexpected situations; * Sense of priority, as urgent tasks may arise; * Sales orientation; **More About This Position** Employment Type: CLT Working Hours: Full-time position, up to 44 hours per week, Monday through Friday. Salary: R$ 2\.600,00 Benefits: * Meal allowance or food voucher ($28\.99 per working day of the month); * Health insurance plan, effective after probation period; Good luck! Job Type: Full-time/CLT Compensation: R$2\.600,00 per month Screening Question(s): * Do you have PROVEN experience in public-facing customer service? * Do you have PROVEN experience analyzing, organizing, and processing visa applications? * Do you have a personal computer and an appropriate environment for remote work? Education: * Completed undergraduate degree (Mandatory) Work Location: Remote