Responsible for handling service tickets, managing and maintaining the entire IT infrastructure of the Federal Police of Sergipe. **Responsibilities and Duties** **Responsibilities (higher complexity) and Tasks (lower complexity):** **Main Activities:** * Handle service tickets not resolved by Level 2 and tickets related to IT Infrastructure; * Install, configure, and manage Windows and Linux servers (physical and virtualized), database systems, backup systems, file storage systems, and network infrastructure; * Develop documentation and update processes executed by Level 3, related to IT environment procedures and operational workflows; * Participate in planning for installation/implementation/modification of IT infrastructure, performing software testing, evaluations, and releases; * Generate business continuity reports with capacity and availability indicators for servers and technological services, as well as projections of increased computational resource usage; **Requirements and Qualifications*** Certificate of completion of an undergraduate or postgraduate degree in Information Technology; * Microsoft AZ-800 certification; the certification must be valid. . ITIL certification. . Experience in installation, configuration, and maintenance of network servers, managed switches, physical servers, and virtual machines, with proof documented in the Work and Social Security Record (CTPS), as a Full Computer Support Analyst. Experience in user support within a data center environment. **Additional Information** **Our Benefits:** * Health insurance plan: Hapvida, Bradesco, or Unimed (applicable according to region); * Dental insurance plan: Hapvida Odonto or Bradesco Dental; * Meal allowance or food voucher; * Life insurance fully covered by Lanlink; * Transportation allowance; * TotalPass; * Auster; * Pharmacy discount program; * University discount program; * Corporate Education Platform; * Welcome-to-the-World Baby Kit; * Moodar Platform. Great to see you visiting us virtually! Shall we get to know each other better? For over 35 years, the Lanlink Group has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as the safe harbor of innovation. Our spaces are built by our employees, who wear the shirt proudly and create, day after day, a joyful and collaborative work environment. We believe trust is the foundation of our relationship with our people and our customers—a trust cultivated through practices such as: hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many, we are diverse, \#weareLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink—you’re welcome here as well. **HEY, ALL OUR POSITIONS ARE PREFERRED FOR PEOPLE WITH DISABILITIES (PCD)!**