Customer Success Agent

Description

Job Summary: A professional focused on customer service excellence, customer retention, and identification of improvement and upgrade opportunities. Key Highlights: 1. Customer Success and customer retention 2. Agile and effective technical support via WhatsApp and phone 3. Opportunity to promote engagement and adoption of solutions **CUSTOMER SUCCESS AGENT** **Job Description:** We are seeking a professional to work in the customer service area, focusing on service excellence, retention, and identification of improvement and upgrade opportunities. **Main Responsibilities:** * Provide technical support to customers, ensuring agile and effective service; * Conduct customer interactions via WhatsApp and phone; * Register service orders and schedule technical appointments; * Update contracts and monitor customer satisfaction indicators; * Perform customer retention activities to help reduce churn; * Guide and educate customers about services, promoting greater engagement and adoption of offered solutions. **Desired Qualifications:** * Currently pursuing a bachelor's degree in Business Administration, Marketing, Public Relations, Commercial Management, or related fields; * Prior experience in customer service, post\-sales, or Customer Success (experience in technology or telecommunications companies is a plus). **Desired Technical Knowledge:** * Excellent verbal and written communication skills; * Basic understanding of networks and internet (routers, broadband, basic diagnostics); * Proficiency with Microsoft Office tools (Excel and Word). **Work Location:** Aracaju **Interested Candidates:** Send resume to **consultoria@setterh.com** Email Subject: *Customer Success Agent* Compensation: starting from R$1\.621,00 per month Benefits: * Meal allowance * Transportation allowance Work Mode: On\-site