Help Desk Analyst

Description

Job Summary: Join Stanza, an innovative and collaborative real estate company, seeking professionals for technical support. Key Highlights: 1. Provide technical support for hardware, software, and corporate systems. 2. Diagnose and resolve first-level incidents. 3. Support users in office and construction site environments. Join Stanza! Since 2007, we have been a benchmark in residential developments, focusing on the best locations to transform dreams into homes. We seek professionals passionate about the real estate market who wish to join an innovative and collaborative team. Our culture values every employee, encouraging ideas and personal growth. We consistently align with digital trends, offering high-quality properties under the best market conditions. If you want to impact lives and be part of this journey, Stanza is the place for you! **Responsibilities and Duties** * Receive and log technical support requests (on-site, remote, and telephone); * Diagnose and resolve first-level incidents related to hardware, software, and corporate systems; * Provide support to users for workstations, notebooks, printers, and mobile devices; * Assist with equipment configuration, user accounts, e\-mails, and access permissions; * Escalate complex requests to higher support levels while monitoring resolution progress; * Support preventive maintenance activities and IT asset organization; * Provide user support in office and construction site environments; * Document procedures, recurring solutions, and best practices; * Ensure compliance with SLAs and department-defined service standards **Requirements and Qualifications** * Bachelor’s degree in IT or related fields; * Proficiency in Windows 10/11; * Knowledge of Microsoft Office / Microsoft 365; * Hardware support experience (desktops, notebooks, peripherals); * Basic networking knowledge (TCP/IP, Wi\-Fi, cabling); * Experience with remote access tools (AnyDesk, TeamViewer, or similar); * Familiarity with Active Directory and access control (preferred); * Prior experience in technical support or help desk roles (desirable). **Additional Information** * Health Insurance \- SulAmérica and Hapvida (fixed monthly cost of 30% of the plan’s listed value, with co-payment); * Dental Insurance \- Hapvida and Oral Santa Helena; * Life Insurance \- MetLife; * Food Allowance; * Meal Voucher; * Totalpass; * Day Off; * In-house Physical Exercise Programs \- Functional Training and Running; * Discounts on undergraduate, postgraduate, and MBA programs at partner institutions and universities (FVG, UNIT, and Estácio); * 5% discount on purchasing a Stanza property; * PLR \- Profit Sharing Program; On our journey, we dream big and constantly strive for more. To achieve this, we foster a relaxed environment where creativity and collaboration thrive. We lead by example, acting as true owners. We challenge the status quo, always seeking simple and effective solutions. We turn mistakes into valuable learning opportunities, guiding our decisions with data. We focus on excellent, long-term results, always aiming to delight our customers. Furthermore, we practice radical transparency, creating an environment of trust and openness that connects our team and strengthens our culture.