Executive Maître

Description

Job Summary: We are seeking an Executive Maître with strong leadership skills, organizational ability, and a focus on service excellence, service standardization, and operational results to lead and integrate teams. Key Highlights: 1. Practical leadership and focus on service excellence 2. Operational team management and customer experience 3. Team development and conflict resolution **Executive Maître – Juazeiro do Norte/CE** We are looking for an Executive Maître with practical leadership capabilities, who is organized and focused on service excellence, service standardization, and operational results. We seek a professional with strong presence on the floor, who leads by example and directly manages customer experience, team leadership, and operational performance. **Key Responsibilities:** · Lead the dining room team, reception, restrooms, cashier, and customer support staff; · Ensure high service standards, staff demeanor, and presentation; · Serve as operational leader during peak hours; · Organize daily dining room routines (opening, briefing, peak hours, and closing); · Monitor wait times, table turnover, and operational flow; · Ensure commercial execution: reservations, events, upselling, and sales suggestions; · Integrate dining room, bar, and kitchen to reduce operational errors; · Support delivery operations, ensuring order quality and accuracy; · Train and develop staff through continuous feedback; · Resolve conflicts with customers and team members. **What We Expect in Practice:** · Standardized service and customer experience; · Smooth operations with reduced errors and rework; · Increased average ticket value and additional sales per table; · Efficient control of wait times and table turnover; · Effective integration among dining room, kitchen, bar, and delivery; · Consistent monitoring of performance indicators (KPIs). **Requirements:** · Completed high school education · Proven experience as a Maître, Dining Room Supervisor, or in a customer service leadership role; · Strong on-site leadership and hands-on operational involvement; · Excellent communication skills and professional demeanor; · Commercial mindset with a focus on hospitality; · Flexible availability; · Availability to work on weekends. **Work Schedule:** · Rotating 6x1 schedule (1 fixed weekly day off + 1 Sunday per month) · Morning shift: 11:00 AM – 2:00 PM (unit opening) · Afternoon break · Night shift: 6:00 PM – 11:00 PM (until closure) **Compensation and Benefits:** · Fixed salary: R$ 4.500,00; · Performance bonus; · On-site meals; · Health insurance plan (optional, via enrollment); · Day off. **Additional Information:** · Transportation assistance; · Housing assistance. If you possess leadership qualities, organizational skills, and strive for operational excellence, we want to meet you! Employment Type: Full-time CLT Pay: R$4.500,00 per month Benefits: * Housing assistance Work Location: On-site