Receptionist

Description

Main Responsibilities: * Provide in-person and telephone reception for doctors and clients; * Identify clients; * Provide requested information to clients; * Register clients and complete their service records, reviewing them after each shift; * Direct clients to their designated departments; * Admit patients; notify the physician/nursing staff; * Inform clients about facility rules, procedures, and the fee schedule for services provided; * Manage client departures, performing procedures defined by the facility; * Monitor patient flow, triaging according to required procedures; * Request authorization for emergency care, exams, and procedures from health insurance providers; * Print health insurance provider authorization forms as needed; * Organize service records, attach exam results to the records, and forward them to pre-billing; * Monitor discharge records and requests in the Regulation System (SISREG and SER), forwarding authorized AIHs to billing; * Search for transfers per medical request for SUS and non-SUS patients; * Deliver documentation to inpatient units with protocol after transfer/exam regulation, attaching process completion to the medical record; * Request ambulances from Municipal Health Secretariats via email for transfers and hospital discharges; * Participate in surgical scheduling meetings to monitor elective surgeries and perform pre-admissions; * Manage and report bed availability for urgent admissions for SUS and non-SUS patients; * Answer the central telephone line during hours when no receptionist is scheduled; * Receive payments and close the cash flow during hours when the treasury department is not operational; * Schedule appointments and exams, including authorizations in the Regulation System; * Deliver exam results; * Record any abnormalities occurring in the department in the incident logbook; * Hand over the shift to the next team, reporting all events that occurred and transferring the cash closure to the treasury department. * Assist in training new employees * Request office supplies from the warehouse; * Issue service orders; Work schedule: 12x36 (work one day, rest the next) Minimum Education: High School (Secondary Education) * Gympass * Meals on site * Life insurance * Transportation allowance * Meal allowance * Medical assistance * Dental assistance * Pharmacy subsidy