Job Summary: Professional responsible for conducting qualitative interviews with customers, collecting feedback, identifying patterns, and transforming learnings into actionable insights to improve the customer journey and internal processes. Key Highlights: 1. Opportunities for growth and room to advance your career 2. Dynamic and challenging work environment 3. Focus on improving customer journey and internal processes We are ALLOHA, a broadband internet service provider delivering fiber-optic connectivity under the Giga+ Fibra brand. We belong to the largest independent fiber-optic company in Brazil. Our team consists of #FiberPeople—individuals committed to bringing high-quality internet access to everyone; professionals dedicated to and proud of the societal impact they generate. If you believe that working connected to an engaged team delivers the best results—in a dynamic environment full of challenges, growth opportunities, and room to advance your career—come explore this opportunity. We’d love to meet you! **Responsibilities and Duties** Conduct qualitative interviews with customers, applying probing techniques to deepen understanding of perceptions and experiences; Explore reasons for satisfaction, dissatisfaction, and behaviors using open-ended questions and active listening; Collect structured feedback, ensuring clarity and accuracy in recorded information; Identify relevant patterns, pain points, opportunities, and insights directly from the customer’s voice; Analyze interview narratives and transform learnings into actionable insights to improve the customer journey and internal processes. **Requirements and Qualifications** Completed high school education; Basic knowledge of Microsoft Office Suite (Excel, PowerPoint) and Office 365; Experience in customer service and/or customer experience (mandatory); Analytical mindset, strong logical reasoning, and attention to detail; Impartiality in analysis and evaluation; Strong communication skills, interpersonal abilities, and effective probing techniques; Problem-solving capability and concise, objective communication. **Additional Information** Transportation Allowance; Group Life Insurance; Meal Allowance or Food Allowance; Giga+ Discount; Health Insurance Plan; Dental Insurance Plan; Birthday Leave; Total Pass; E-learning Platform on Intranet; Giga Inclusion Support; Pregnancy Program – Benefit Card; Active partnerships with: Open English, Tour House, Samsung, Movida, and YouCast (Telemedicine), offering exclusive discounts to Alloha employees; Educational partnerships with universities offering special discounts to Alloha employees. With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and support. **We value diversity**, represented by our employees and customers across all their regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—transforming our workplace into a collaborative, people-centered, and business-sustainability-driven environment. For more information, visit https://alloha.com/