Job Summary: We are seeking a Customer Service Analyst to handle complaints and customer retention, with a focus on problem resolution and delivering excellent customer service. Key Highlights: 1. Customer retention and complaint management 2. Problem-solving focus and excellence in customer service 3. Development of negotiation and argumentation skills **Position:** Customer Service Analyst – Complaints and Retention RENAULT OPERATION ONLY **Working Hours:** Monday to Friday, from 9:00 AM to 6:00 PM (60-minute break) 5-day workweek schedule We are looking for a committed, analytical, and solution-oriented Customer Service Analyst to join our complaints and customer retention team. If you enjoy interacting with people, possess strong communication skills, an investigative mindset, and a results-driven attitude, this opportunity may be perfect for you! **Responsibilities and Activities:** Attend to and contact customers, focusing on retaining those considering cancellation and clarifying their inquiries; Present and explain product and service features according to company procedures; Engage in argumentation and negotiation with end customers, adhering to established service scripts and standards; Execute technical procedures as requested via email and telephone; Record all incidents in the system clearly, thoroughly, and accurately; Classify and tabulate customer interactions according to severity, priority, and criticality; Monitor internal deadlines for resolving requests; Participate in hearings related to customer complaints, when required; Handle complaints comprehensively, following up until final resolution; Prepare and send technical reports tailored to each customer’s profile; Maintain confidentiality regarding internal company matters; Proactively work to achieve and exceed established targets. **Required Qualifications:** Analytical, dynamic, and organized profile; Focus on problem-solving and excellence in customer service; Strong verbal and written communication skills; Negotiation and argumentation capabilities; Commitment to deadlines and quality. **Work Location:** (República) **Employment Type:** (CLT) Do you identify with this position? Send us your resume and join our team! **Minimum Education Level:** Bachelor’s Degree