Description: * Minimum education: completed high school; * Intermediate computer skills; * Basic mathematical calculation knowledge. Competencies * Communication: Communication skills; * Social: Interpersonal relationships; Teamwork; Customer service skills; Friendliness; * Behavioral: Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; Dynamism; Responsibility; * Organizational: Time management; Planning and organization; Leadership. * Maintain equipment and workplace organized, ensuring their preservation; * Contact delinquent customers to schedule meetings to renegotiate existing debts, in accordance with the company's internal policies; * Identify delinquent customers based on data available in the computerized system; * Send correspondence inviting customers who discontinued treatment to return; * Send collection letters to delinquent customers; * Participate in technical and/or behavioral training promoted by the company. 2512250202491884719