Restocking Supervisor

Description

#### **About the position:** * The Restocking Supervisor oversees and supervises the store's restocking team activities to ensure excellent customer service; checks store cleanliness; and verifies inventory, goods receipt, restocking, pricing, and product organization on shelves. #### **Requirements:** Completed or currently pursuing high school education; Experience in people management and leadership, as well as customer service and sales, is desirable. #### **Responsibilities:** * Serve customers courteously, in accordance with the company's mandatory 5-star service standards; * Maintain positive working relationships with team members, colleagues from other departments, and superiors; * Maintain appropriate personal appearance and hygiene; * Safeguard all equipment, tools, and machinery both inside and outside the workplace; * Record attendance at times specified by the company; * Comply with internal Occupational Health and Safety regulations and procedures; * Comply with regulations and standards required by regulatory agencies; * Ensure alignment of the front-line restocking team with business strategy and adherence to processes, contributing to service quality and achievement of store targets; * Maintain the store’s competitive edge through high-quality service and innovation; * Guarantee service quality delivered by respective teams by managing people across attraction, retention, maintenance, development, and qualification; * Ensure team compliance with company policies, monitoring discipline, hygiene, and employee procedures; * Continuously pursue process improvement by tracking KPIs, addressing identified issues, and sharing and validating proposed initiatives with managers; * Listen to customers and employees to resolve their concerns, keeping Human Resources informed; * Inform senior management of customer suggestions and complaints; * Inspect pallet organization, direct pallets to correct aisles (recording information to be relayed to the Assistant Manager), and take corrective action upon identifying anomalies; * Coordinate section activities and assign tasks among staff; * Monitor product display, pricing, coding, and PVPS to ensure merchandise is sold in optimal condition; * Verify product placement, shelf layout, height, and market trends; * Check merchandise prices to prevent discrepancies that may inconvenience customers; * Monitor price signs and labels, verifying their placement and visibility; * Track out-of-stock items by reviewing reports and shelves, arranging restocking; for new products, notify the Sales Department; * Report out-of-stock items to the Assistant Manager/Manager and arrange restocking; * Conduct nightly audits and leave findings for review and necessary action by the Assistant Manager/Manager; * Supervise shelf cleaning and organization; * Ensure the restocking department operates with maximum quality and productivity to satisfy customers and generate company profitability; * Monitor expiration date lists and alert the Manager/Assistant Manager to take appropriate action when products are unlikely to sell before expiry; * Collaborate with the team and warehouse department to control damaged goods (expired/damaged items), consistently maintaining damage rates below the target threshold. #### **Benefits:** * Health insurance; * Dental insurance; * Attendance bonus or food basket; * Incentive rewards for achieving targets; * Discounts with distance-learning institutions, pharmacies, and other partners; * Shopping discounts; * Transportation allowance; * On-site snacks. #### **Work schedule and hours:** * Rotating shift: 6 days on, 1 day off