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Our mission is to simplify life through technology and connectivity, and to achieve this, we value every individual who contributes to our success.\n\n **We Cultivate a Growth-Oriented Environment:**\n\n \n\nInterpersonal relationships are highly valued.\n\n\nDetermination to achieve results.\n\n\nTransparency in all our actions and communications.\n\n **Responsibilities and Duties** \n\n\\[EDIT]\n\n **Requirements and Qualifications** \n\nHandle customer activation requests and perform customer support/maintenance requests for the unit;\n\n\nHandle customer activation and support requests;\n\n\nParticipate in training programs when called upon;\n\n\nCarry out activities prioritizing workplace safety and safeguarding company assets.\n\n **Additional Information** **Regarding benefits, we offer:**\n\n \n\n* RVI – Incentive-Based Variable Remuneration,\n* Profit and Results Sharing Program – PLR;\n* Childcare Assistance;\n* Life Insurance;\n* Meal Voucher;\n* Food Voucher;\n* Transportation Voucher;\n* Mobility Assistance;\n* Unimed Health Plan;\n* Dental Plan;\n* Discounts at gyms (TotalPass);\n* C4Life;\n* Internet and mobile phone plans with discounts.\n\n \n\nNice to meet you—we are Brasil TecPar!\n\n \n\n\n\nFor three decades, we have pursued the exciting mission of **simplifying life through technology and connectivity**, transforming Brazil’s digital future.\n\n \n\n\n\nWe are a diverse team of tech-passionate talents, united by our commitment to creating impactful solutions that improve people’s lives across every corner of the country.\n\n \n\nWe are recognized by the ABRINQ Foundation as a “Child-Friendly Company.” Additionally, we hold certifications from ISO 27001, KINDNS, the Brazilian GHG Protocol Program, and Move for Good!\n\n \n\nBy Q2 2025, we grew by 70.5% and have already connected over 1 million customers nationwide. \n\n\n\n \n\nToday, we have more than 4,000 TecFriends spread across 8 states in Brazil. 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Delighting and retaining customers is what drives us every day!\n\n \n\nIf you love technology, thrive in a dynamic environment, and enjoy teamwork, your place is with us at Vivo stores!\n\n\nHere, we take genuine pleasure in serving customers and presenting all of Vivo’s connectivity services—enabling people to make the most of life through an enchanting experience.\n\n **Responsibilities and Duties** \n\n **TO SHINE IN THIS ROLE, YOU WILL:**\n\n* **Reception and Customer Delight \\-** Greet customers warmly, understand their needs, and offer personalized solutions that delight and retain them.\n* **Consultative and Digital Sales \\-** Negotiate with excellence, present Vivo services and benefits, encourage use of the Meu Vivo app, and conduct proactive telemarketing.\n* **Organization and Efficiency \\-** Adhere to schedules, support front-desk operations, and responsibly follow ANATEL regulations and internal processes.\n* **Support and Knowledge \\-** Provide basic technology support and stay updated on market trends and competitors.\n* **Development and Participation \\-** Attend training sessions and actively contribute energy to campaigns and projects.\n* **Operational Management \\-** Manage cash handling and perform document management with attention to detail.\n\n \n\n**Requirements and Qualifications** **WHAT YOU NEED TO MAKE THINGS HAPPEN:**\n\n* Completed high school education — the foundation to begin your journey with us.\n* Commitment to quality and ethics — here, excellence and integrity go hand in hand.\n* Passion for people! If you enjoy working with and for others, this is your place.\n* Passion for delighting and retaining customers — turning every interaction into a memorable experience.\n* Drive to make things happen — energy and attitude to achieve outstanding results.\n* Resilience — because challenges are part of the path to success.\n* Being tuned-in and connected — staying up-to-date with trends and technologies.\n* Curiosity and discipline to keep learning — continuous evolution is our motto.\n* Prior customer service experience is a valuable differentiator that can set you apart!\n\n \n\n**Additional Information** **At Vivo, we care for those who make everything happen: you!**\n\n* Build your own customized benefits package: meal voucher (VR), food voucher (VA), gym membership, pharmacy, health insurance, dental plan, and much more!\n* Brand-new smartphone + unlimited plan with Brazil’s fastest 5G!\n* Top-tier discounts on Vivo services (TV, internet, apps, etc.).\n* Annual bonus to recognize your efforts.\n* Private pension plan to plan for your future.\n* Support for parents (daycare, school, or babysitter).\n* Freedom to be yourself. 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