Job Summary: An IT professional responsible for ensuring the availability of microcomputing resources by delivering technical support, installation, maintenance of hardware/software, and managing network infrastructure. Key Highlights: 1. Providing first- and second-level technical support for microcomputing 2. Installing, configuring, and updating software and hardware 3. Supporting Wi-Fi network equipment and organizing racks We are one of Brazil's largest information technology providers, with 37 years of experience and nationwide operations. Our mission is to help our clients accelerate their businesses through technology. As such, we are trusted partners of hundreds of public and private organizations across Brazil, with a proven track record of excellence and integrity. **Responsibilities and Duties** First- and second-level technicians play essential roles in ensuring the availability of microcomputing resources. Their primary duties include: * **Support and Assistance:** * Handling incidents, problems, service requests, and changes related to system support services and microcomputing technical support. * Recording user-submitted **service requests** and complaints. * Remotely accessing institutional computers to guide users and perform configurations per higher-level instructions. * **Hardware and Software:** * Performing **installation, configuration, and updates of software and hardware.** * Supporting workstations (desktops, notebooks, tablets), peripherals (printers, scanners, webcams), and VOIP devices. * Creating and deploying standardized workstation and notebook **disk images (clones).** * Replacing out-of-warranty computer equipment components. * **Infrastructure and Network:** * Providing support for **Wi\-Fi** network equipment, access points, switches, and firewalls. * Assembling, disassembling, and **organizing equipment racks.** * Conducting scheduled technical visits to units located in the state capital and interior regions to resolve issues. * **Data Management and Security:** * Executing and restoring local **backups** on workstations. * Maintaining an accurate and up-to-date inventory of ICT assets. * Developing and updating **support procedures and scripts** for the Knowledge Base. **Requirements and Qualifications** * **Education:** * Provide documentation proving enrollment in an **undergraduate program in IT** (currently active enrollment) or present a certificate/diploma confirming completion of an undergraduate IT program officially recognized by the Brazilian Ministry of Education (MEC). * **Certifications, Courses, and Training:** * Certification or official course completion certificate for **ITIL 4 Foundation** or higher, to be obtained within 45 days. * **Microsoft Certified: Modern Desktop Administrator Associate** certification or higher, to be obtained within 45 days. * A training course of at least **12 (twelve) hours** in **COBIT 5 or higher** OR **ISO 20000** (certifications also accepted). * A **Linux** course with a minimum duration of **20 (twenty) hours**, with certifications in this field also accepted. * A **computer networking** course with a minimum duration of **40 (forty) hours** or more. **Additional Information** Hapvida, Bradesco Saúde, or Unimed health insurance (subject to local availability); Hapvida Odonto or Bradesco Dental dental insurance; Alelo Food or Meal Allowance; Life insurance fully covered by Lanlink; Transportation allowance; Pharmacy benefit; University tuition assistance; Total Pass; Internal education platform; Moodar platform (therapy platform) Great to have you visit us virtually! Shall we get to know each other better? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as a safe harbor for innovation. Our workplaces are shaped by our employees—who wear the shirt proudly—and who build a joyful, collaborative environment every day. We believe trust forms the foundation of our relationships—with our people and our clients—and that it is cultivated through practices such as: hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many, we are diverse, \#nossomosLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PREFERRED FOR PERSONS WITH DISABILITIES (PCD)!**
João Silva
Indeed · HR
João Silva
Indeed · HR
