We are looking for an organized, communicative, resilient person with a desire to grow. **What you will do here** * Contact customers via WhatsApp, phone, email and other channels; * Negotiate payment deadlines and conditions with delinquent customers; * Prepare billing reports to monitor results; * Clarify questions regarding invoices, payments and collections; * Issue bank slips and invoices, as well as record payments in our internal systems; * Support other routine tasks related to the area. This is a role that requires adaptability, emotional intelligence, determination, and readiness to handle diverse customer profiles, pressure and daily objections. **Mandatory requirements:** * Completed high school education; * Basic to intermediate knowledge of Excel; * Strong communication, writing and organizational skills; * Adaptability and emotional intelligence to interact with diverse customers; * Team spirit. ✨ **Preferred qualifications** * Experience in customer service; * Previous experience in collections. **Location:** São Cristóvão, RJ. **Work schedule:** Monday to Friday – 9 a.m. to 6 p.m. **Why join our team?** At Haytek Lentes Oftálmicas, you will have the opportunity to work at a leading company in the optical segment, with a collaborative environment, encouragement for professional development and room for career growth. Here, we recognize and value our talents. Minimum Education Level: High School (2nd Grade) * Life insurance * Short-Term Incentive (STI) – monthly variable bonus up to 30% of salary * University partnerships (UVA, FGV, Estácio) and language courses (Wizard) * 2 free pairs of lenses per year * Workplace gymnastics * On-site manicure * Extended maternity/paternity leave * Transportation allowance or fuel allowance * C4life * Clude Saúde * Totalpass * SulAmérica Health and Dental Plan – with co-payment * Meal/food allowance (R$40 per workday) * Day-off