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Job Summary: A professional to provide remote and on-site technical support, resolve IT issues, maintain workstations and networks, and ensure service continuity. Key Highlights: 1. Remote and on-site user support and assistance 2. Workstation maintenance and issue resolution 3. Network, server, and access security support Born as VipRede, Ayko is the result of continuous evolution in the IT sector. For over 20 years, we began with connectivity services and have grown into a comprehensive IT ecosystem. Our journey is marked by innovation and strategic adaptation, always focused on meeting growing technological demands. This path reflects our commitment to excellence and our continuous pursuit of innovative solutions. Today, our client base includes more than 800 companies across Brazil and worldwide. We operate five Data Centers located respectively in Vitória, Vila Velha, and Fortaleza. We deliver services tailored to your business needs across Cybersecurity, Data Center, Managed Services, and Connectivity. We provide fast and efficient support 24 hours a day, 7 days a week, 365 days a year. Our commitment is to drive your business continuity and growth through a complete and efficient IT ecosystem. Ayko, together to transform! **Responsibilities and Duties** * Provide remote and on-site user support via ticketing system. * Resolve issues within the defined SLA. * Escalate tickets to specialized teams. * Support the creation/maintenance of knowledge base documentation. * Assist users with user account creation, access management, configuration, and access profile adjustments. * Perform workstation maintenance and resolve application-related issues. * Provide network, server, and related functionality support, as well as access security support—including creating folders and share access, and maintaining email systems according to access profiles. * Support workstations and printers, diagnosing and resolving software and hardware issues, coordinating equipment repair and replacements. * Create system users, assign access rights, install applications, and resolve user-related issues. * Identify errors and faults to resolve issues related to asset and network management. * Perform maintenance, configuration, control, and formatting of general IT equipment. **Requirements and Qualifications** * Completed high school education; * Preferred: Ongoing undergraduate studies in Information Technology fields. **Additional Information** Born as VipRede, **Ayko** is the result of continuous evolution in the IT sector. For over 20 years, our journey has been marked by innovation and strategic adaptation, always focused on meeting growing technological demands. This journey reflects our commitment to excellence and our continuous pursuit of innovative solutions. Today, our client base includes more than **900 companies** across Brazil and worldwide. We operate five Data Centers located respectively in Vitória, Vila Velha, and Fortaleza. We deliver services tailored to your business needs across **Cybersecurity, Data Center, Managed Services, and Connectivity**. **Ayko** represents the synergy of people, technology, and growth—working together to build a more efficient and connected future. Our approach—the "Ayko Way"—is defined by agility, transparency, and a human-centered approach in all our interactions. **Join our team!** **Benefits ES** Ifood Benefits Card for greater flexibility (grocery or restaurant) at R$46.50 per working day Transportation Allowance or Fuel Allowance at R$10.20 per working day, with no payroll deduction Samp Health Plan Sul América Dental Plan Life Insurance **Differentiators** 40-hour workweek R$150.00 birthday bonus (Ifood Benefits Card) Guaranteed meal allowance during vacation Psychological support Maternity/Paternity Kit Wellness, relaxation, and leisure moments: Haircuts, Manicures, and Massages Wellhub (Gympass) We prioritize our employees’ well-being: Fruit Day and Cookie Day Employee development incentives: Partnership agreements with universities (UVV, Multivix, Estácio, and Acadi-TI) Free English classes for employees Privacy Notice
