TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: FiOS Tecnologia is seeking a proactive Technical Support Assistant with excellent communication skills to provide first-level technical support and resolve technical issues. Key Highlights: 1. First-level (N1) technical support to customers and users. 2. Diagnosis and resolution of connectivity and infrastructure issues. 3. Opportunity to build a career in networking and infrastructure. FiOS Tecnologia, a reference in connectivity and network infrastructure solutions, is looking for a proactive Technical Support Assistant focused on solutions and possessing excellent communication skills to join our Support team! If you have an affinity for technology, can easily diagnose and resolve technical issues, and seek an opportunity to develop your career in an environment focused on networking and infrastructure, this position is for you. **Main Responsibilities** * Provide first-level (N1\) technical support to customers and internal users. * Register, classify, and track technical tickets in the Help Desk system. * Diagnose and resolve basic connectivity, hardware, software, and network infrastructure issues. * Escalate more complex tickets to higher-level support teams (N2/N3\). * Assist in preventive and corrective maintenance of equipment and systems.