Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. Key Highlights: 1. Receptive and/or in-person customer service with a focus on excellence and efficiency 2. Clarify doubts regarding bills, consumption, power disconnection, and reconnection 3. Achieve quality and customer satisfaction targets JOB POSTING: CUSTOMER REPRESENTATIVE\-CEMIG AVAILABILITY FOR TRAVEL Position: Customer Representative – CEMIG Work Location: CARATINGA/MG Employment Type: CLT Schedule: Rotating Shift (5 days on, 2 days off) – Shift: 7:30 AM to 5:18 PM Salary: R$ 1\.870; after 3 months increases to R$ 2\.294\. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership programs. Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. The role involves receptive and/or in-person customer service, emphasizing excellence, courtesy, and efficiency in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. Responsibilities: Provide customer service in person or via digital channels; Clarify doubts regarding bills, consumption, power disconnection, reconnection, duplicate bills, and other services offered by CEMIG; Redirect requests to responsible departments when necessary; Meet quality, average handling time, and customer satisfaction targets. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior customer service experience is a plus. Employment Type: Full-time, Permanent CLT Compensation: BRL 1\.518.00 \- BRL 2\.134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site