Commercial Assistant

Description

Job Summary: Work in the commercial area, handling customer service, acquisition, and retention; presenting the school and accompanying enrollment processes, as well as supporting events. Key Highlights: 1. End-to-end customer acquisition and retention 2. Personalized service and long-term relationship building 3. Support for events and external visits **JOB OPENING: Commercial Assistant** **Responsibilities:** * **Specific commercial activities:** \- Provide family support via messages, phone calls, and in-person interactions; \- Be responsible for acquiring new customers, managing the entire process from initial contact through to formal enrollment; \- Present the school to interested families, including facility tours, highlighting the quality of our pedagogical methodology and projects; \- Monitor the admission processes for new students (PAAN), ensuring all steps are carried out efficiently and systematically; \- Conduct post-sale follow-up to ensure family satisfaction and maintain close, long-term relationships with customers; \- Carry out external visits, such as visits to partner schools for student recruitment, participation in various events, among others; \- Handle family requests for transfer certificates; \- Screen discount eligibility. * **Event support;** **Profile:** Dynamism, proactivity, organization, creativity, curiosity, empathy, welcoming attitude, transparency, and professional ethics. **Requirements:** * **Technology proficiency:** Ability to use digital tools daily, such as school management systems, online communication tools, and photo/video editing applications. Excel, Word, Canva, and communication tools like WhatsApp and videoconferencing platforms such as Zoom and Teams. * **Required education:** Completed high school. * **Minimum two years of experience in commercial roles involving customer acquisition and retention.** * **Reside in the Contagem or Betim region.** **Additional information:** * **Salary:** To be negotiated. * **Working hours:** 44 hours per week. **Email:** Psicologia@erosgustavo.com.br **WhatsApp (HR):** (31\) 99687\-5587 Employment type: Permanent CLT Benefits: * Transportation allowance